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Customers overcharged by Wilkinson.

Byline: By Katie Bodinger South Wales Echo

Customers in South Wales could be among those who have been charged up to eight times for a single purchase by a high street chain. Budget home care chain Wilkinson, which has stores across the UK, says a system failure has meant thousands of customers could have been overcharged. They confirmed their stores in Barry and Merthyr Tydfil were among the 89 stores affected by the administrative error. They have 280 stores nationwide. People who used their debit and credit cards on July 20, 21, and 22 could find the same transaction duplicated on their account. And although the high street giant has refunded the money, it could take up to seven days before the cash is showing on customers' balances.

One shopper reported being charged more than pounds 300 for a pounds 38 shopping bill because it was recorded eight times on her bank statement - putting her in the red.

A store spokesman said: "Wilkinson would like to apologise to all our customers who have been affected and for the inconvenience that we recognise this has caused. "Customers were refunded directly back on to their credit or debit cards as soon as we were made aware of the problem." Are you one of the customers who have been affected? Call the Echo on 029 2058 3849.
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Copyright 2007 Gale, Cengage Learning. All rights reserved.

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Publication:South Wales Echo (Cardiff, Wales)
Geographic Code:4EUUK
Date:Jul 27, 2007
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