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Articles from Customer (September 1, 2015)

1-17 out of 17 article(s)
Title Author Type Words
A refresher on WebRTC. Brief article 179
A vote in D.C. is stifling to contact centers. Coombs, Art 741
Customer TMC Labs innovation awards: here are some of the latest and greatest solutions in the customer experience arena. Tehrani, Rich 5320
DevOps, politics, social media & your business. Tehrani, Rich 767
Don't leave new opportunities on the table; machine learning lets you branch out with more personalization. Erhardt, Jeff 785
How to get your head around data-driven marketing. Mcdadem, Dan 787
InfoCision chief of staff talks about "Taking Your Customer Care[TM] to the Next Level". Bernier, Paula Interview 1067
Meet the authors. Bernier, Paula 379
Mobile is the next frontier in customer service. Linask, Erik 686
Modernizing the role of contact center workers through the use of virtual agents. Fox, Dan 1087
News. 1601
Opening the next chapter on customer care; new book explores how to elevate CX. Bernier, Paula Book review 1162
The marketing questions keeping you up at night. Majewski, Carrie 746
The move to mobile & customer satisfaction. Bernier, Paula 655
WebRTC update: NY Times creates privacy hubbub. Bernstein, Peter 569
Why data management platforms have not reached their full potential. Vawter, Morgan; Zoghby, Jeriad 700
Why you need more in your toolbox than cart abandonment emails. Luckin, Ryan 660

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