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Articles from Customer (October 1, 2015)

1-17 out of 17 article(s)
Title Author Type Words
Amazon's Dash Button removes the friction of online ordering. Bernier, Paula 429
Beacons move back into the spotlight. Bernier, Paula Cover story 814
CRM giant addresses the Internet of Things with Thunder IoT Cloud. Bernier, Paula; Briodagh, Ken 169
Four key points for putting customers first. Johnson, Kelley K. 712
How to immediately improve customer satisfaction and save money. 1198
In-App messaging meets customers where they are. Bernier, Paula Brief article 314
Inventory tracking & fulfillment. Bernier, Paula 740
Lightning strikes at salesforce: CRM giant retools UI, enables responsive design. Bernier, Paula 950
Map the ugly customer journeys to learn and grow from bad customer experiences. Cascio, Elaine 890
News. 757
Salesforce unveils service cloud lightning console, service wave analytics app. Bernier, Paula 308
Splice Software, VoicePIN leverage voice technology to add value. Tehrani, Rich 657
The marketing questions keeping you up at night. Boccamazzo, Allison 634
The perfect storm for customer churn: (or how to give better CX and keep afloat in the competitive marketplace). Bernier, Paula 741
Three simple ways to prevent abandoned carts. Pearce, Keith 1086
Why call centers suck. Linask, Erik 757
Why consumer demand for connected home products is on the decline and what we can do about it. Bernier, Paula 492

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