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Articles from Customer (March 1, 2015)

1-13 out of 13 article(s)
Title Author Type Words
App development is the new customer engagement front line. Linask, Erik 725
Content marketing: three things you need to do this month. Majewski, Carrie 747
Getting more from your voice of the customer program. Stockberger, Lisa 643
How to get the most from your callback solution. Bernier, Paula 857
Making credit cards smarter. Tehrani, Rich 541
Measure these KPIs for a high-performing contact center. Stewart, Ryan 856
More proof that customers are on to you. Bernier, Paula 550
Online retailers take a hit from chargebacks: friendly fraud. Bernier, Paula Cover story 1240
Social customer service: it's changing, but not replacing, the traditional call center business. Schelmetic, Tracey E. 561
TCPA compliance. Bernier, Paula 1872
The eyes have it: customer self-service get visual. Rosenberg, Art 669
TMC reveals 2015 CUSTOMER MVP Quality Award winners. Linask, Erik Awards list 1490
Warning: Benchmarking can be hazardous to your operation's health. 516

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