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Articles from Customer (September 1, 2014)

1-20 out of 20 article(s)
Title Author Type Words
Agents skills for mobile customer services. Rosenberg, Art 626
Are IP phones doomed? Percy, Alan D. 541 leverages Parature solution. Brief article 116
B2B companies: stop wasting your money. Wollan, Robert 692
ContactBabel details recent Contact Center HR & operational trends and forecasts. Morrell, Steve 1015
Country club prep thinks social networking is simply top drawer. Bernier, Paula 622
Customer announces 2014 TMC Labs Innovation Award winners. Awards list 4541
Democratizing Amazon Mayday. 144
Ericsson delivers Expert Analytics. 106
Essential steps for providing a great cross-channel customer experience. Howell, Karina 940
Foundations for delivering self-service profitability and customer satisfaction. 759
How the customer experience can impact your business: and what you can do for best results. 1122
Is your contact center measuring the right things? Cascio, Elaine; Stockberger, Lisa 586
Loyalty, lore, and truisms. Thomas, Jerry W. 1491
Mobile marketing. Bernier, Paula 933
Neustar delivers with information, analytics. Bernier, Paula Company overview 671
Social CRM isn't an option. Linask, Erik 655
The customer experience makeover: Contact Center Style contest: and the winner is ... Bernier, Paula Cover story 587
Top business scams to watch for. Tehrani, Rich 645
True cloud & the retail experience. Bernier, Paula 587

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