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Articles from Customer (October 1, 2014)

1-14 out of 14 article(s)
Title Author Type Words
Bank on it: Neustar helps companies reduce risk with verification solutions. Bernier, Paula 783
Chatting them up & mapping out mobile strategy. Bernier, Paula 722
Cloud, mobile & social and the customer experience. Tehrani, Rich 720
Customer announces speech technology excellence award winners. Bernier, Paula Awards list 922
How to find the ideal contact center site. Ramos, Miguel A. 685
Is your contact center ready for home-based agents? Cascio, Elaine 591
Lead management. Bernier, Paula 2688
Scripts & target marketing. Schelmetic, Tracey E. 714
Skin in the game: how GENBAND ties its success to telco selling outcomes. Tehrani, Rich Cover story 2090
The call for a superior customer experience. Harris, Jamie 648
The new help desk: TeamSupport enables businesses to better understand their customers. Bernier, Paula 756
The role of automation, the cloud, and the human touch in translation. Bernier, Paula 520
Tips for how to implement retail omnichannel strategies. Gale, Corey 752
What Alibaba can teach us about omnichannel. Pai, Girish 768

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