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Articles from Customer (May 1, 2014)

1-13 out of 13 article(s)
Title Author Type Words
A one-stop shop to flexibly address any customer interaction requirement. 707
CRM: it's getting better all the time. Bernier, Paula Cover story 1695
Human capital management: a new twist on how to drive employee engagement, lower costs. Bernier, Paula 481
Increasing sales opportunity through marketing compliance: Gryphon networks tells us how. 639
NFL looking to score big with the in-stadium fan experience. Linask, Erik 767
Talking UC with aspect & ShoreTel. Tehrani, Rich 673
TMC congratulates CRM Excellence Award winners. Linask, Erik 261
Tying a bow on the retail shopping experience. Bernier, Paula Brief article 319
Warning: benchmarking can be hazardous to your operation's health. Interview 617
WebRTC in the contact center. 2695
Why government contact centers must look to the cloud: seizing opportunities to improve infrastructure and operations: a thought leadership advertorial from Interactive Intelligence. 671
Work-at-home model takes off in outsourced agent arena. Bernier, Paula 609
Yes, you can satisfy all stakeholders. Sachs, Scott 632

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