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Articles from Customer (March 1, 2014)

1-27 out of 27 article(s)
Title Author Type Words
2014 Customer MVP Quality Awards. Linask, Erik 1381
8x8 enhances VCC with version 8. Brief article 274
A sweet new mobile campaign. Brief article 134
Aligning people and technology to create an effective voice self-service channel. 693
An invitation from interactive intelligence: want a customer experience makeover? Enter this contest to win one! Bernier, Paula 691
Attivio and Quant5 partner. 109
Creating a consistent customer experience in 7 easy steps. Del Moro, Karine Cover story 726
Doxo makes it easier for customers and businesses to connect. Bernier, Paula 535
Free product makes e-mail like Facebook feed. 129
Hey you! Are you listening? Cascio, Elaine 562
Migrating to multichannel customer service interaction centers. Rosenberg, Art 675
Oracle provides insight on WebRTC & the customer experience. Bernier, Paula Interview 582
SAP expands efforts in retail. 237
Six steps to building a successful voice of the customer program. Porte, Nancy Cover story 690
Some thoughts on what's next for customer service and what's in a brand. Bernier, Paula 784
The Affordable Care Act: Top 5 contact center initiatives not to be ignored. 682
The lync between customers and contact centers. Linask, Erik 555
The Selling Tree: how Infocision's sales training program helps maximize revenue-generating opportunities for clients. Shonk, Michael Financial report 1015
The voice of your customers--listening is only part of the story. 827
Turning employees into loyal team members. Linask, Erik 671
Verint releases VoC study. Brief article 155
Voice of the customer: customer survey/feedback solution roundup. Bernier, Paula 2420
VoIP dialing emphasizes benefits of SIP, talks about what's next. Bernier, Paula 368
What are you waiting for? Survey on the spot instead of through e-mail. Penson, Mark 752
What to do to get the most out of your contact center team. Johnson, David 776
Why my loyalty program isn't making me feel loyal. Daleen, Jim 698
Why you should be bullish on technology. Tehrani, Rich 700

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