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Articles from Customer (May 1, 2013)

1-22 out of 22 article(s)
Title Author Type Words
A better predictive dialer/call center solution: MDLsolutions delivers on affordability, ease-of-use & support. Bernier, Paula 581
ALU intros OpenTouch. 153
Another customer engagement success story from USAN. Cartoon 151
Belgacom combines social media and workflow to deliver service with character. Clark, David Company overview 633
CALEA provider listens to customer needs. 117
Customer satisfaction was up in 4Q2012. 203
Empower your CSRs for first-call success. Wartgow, Jeff 746
FTC addresses mobile, social with truth-in-advertising guidelines. Bernier, Paula 678
General store increases revenue with loyalty and gift card solutions. Bettencourt, Jessica 733
Interactive intelligence revisits its small call center roots. Tehrani, Rich 580
Intraday management: do you plan to react? Or react to your plan? McConnell, Matt 644
Kunnect does hosted contact center your way. Bernier, Paula 538
Low-profile touchpoints can deliver big customer loyalty gains. Ouellette, Joyce 878
Making the move to mobile. King, Dave 706
Massive flow of data requires better tools. Brief article 127
Measuring multi-channel success for the C-suite. Cascio, Elaine 646
Pay it forward doing good while building brand. Bernier, Paula 910
TMC congratulates CRM excellence award winners. Bernier, Paula 354
Two birds with one stone: cloud-based contact centers elevate CE, agent productivity. Edmunds, Matt 618
Unified customer services for the new generation of digital and mobile consumers. Rosenberg, Art 634
Using a multichannel strategy to deliver an exceptional customer experience: 10 things to consider when building a multichannel strategy. Hoyos, Jesus 997
WebRTC will deliver a seamless customer experience. Bernier, Paula Interview 1111

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