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Articles from Customer (March 1, 2013)

1-31 out of 31 article(s)
Title Author Type Words
"Help Desk" services for mobile UC customer support. Rosenberg, Art 879
AudioCodes puts together One Voice for Lync. Bernier, Paula 331
Backup DNS, the new yellow pages scam. Tehrani, Rich 453
Bringing the alfresco brand to the world. Vandenberg, Rob 782
CGS focuses on customer solutions, growth. Bernier, Paula 621
Clark pledges allegiance. 140
Companies embrace live chat. Brief article 103
Debit cards reward loyal shoppers. 218
Eg gets aspect equity. 147
Fonolo helps credit union's mobile app offer enhanced call center experience. Berger, Shai 444
Genesys buys UTOPY. Brief article 167
How to manage the risks to your business and customers after Hackers attack. Gao, Kevin 778
Improving your customer strategy with workforce optimization. Rowe, Brandon Interview 797
InfoSys addresses new customer services challenges with AssistEdge. Bernier, Paula 617
Learning platform can enhance brand lift. Brief article 117
Mapping the customer journey: are marketers taking the wrong approach? Paquin, Alain 681
Measuring mobile customer experience satisfaction: ABC case study offers a view into how it can be done. Feinberg, Eric 1107
New demands for service excellence push companies to rethink support. Cholawsky, Elizabeth 1264
Nuance launches channel program. 102
Partners deliver holistic health care solution. 115
Serving up solutions: real-time information enables guidance for agent improvement and more. Bernier, Paula 763
ShoreTel offers details on ECC8. 119
So you can access your organization's social media data--now what? Lederer, Benjamin 575
The social media divide: contact centers need to stake their claim on the social frontier. Bernier, Paula 730
TMC announces MVP Quality Award winners. Bernier, Paula; Linask, Erik Interview 1369
TMC remembers InfoCision's Gary Taylor. 323
Use outbound to start conversations with your customers. Cascio, Elaine 716
Using IP and UC in virtual environments to improve productivity. Linask, Erik 398
Utilizing intelligent call routing for high-interest-level consumers: direct response callers require unique strategy. Keathley, Dawn 1287
WebRTC: bridging the gap between contact centers & websites. Bernier, Paula 657
Yours, mine and ours: leveraging the social graph for target marketing. Bernier, Paula 662

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