Customer service rewarded.
Edgerton-based Sadeh Lok Housing Group has achieved the nationally recognised Customer Service Excellence Standard.
The standard aims to encourage providers of public sector services to focus on the individual needs and preferences of their clients. To achieve the award, Sadeh Lok was assessed against the five criteria of customer service excellence - customer insight, the culture of the organisation, information and access, delivery and timeliness and quality of service.
The accreditation complements the Customer First and Investors in People awards Sadeh Lok already holds along with the Matrix Standard, an accreditation that highlights the quality of service in the delivery of information, advice and guidance.
Paul Dolan, group operations director said: "The award is fantastic recognition of the dedicated work of our staff, customers and board - whether it be the provision of high quality affordable homes for disadvantaged communities and families, the delivery of children's services to young people, families and communities or t support for long-term unemployed."