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Title Author Type Date Words
The Cincinnati Customer Care Center: Expand Your Team with Exceptional Service. Oct 28, 2020 587
Morgan Stanley to Offer Coverage for High Net Worth Clients through Hub, Marsh, Willis. Amy O'Connor Aug 6, 2020 370
Manulife reopens all customer service hubs. Jun 10, 2020 297
Beyond Digital. Saporito, Pat Jun 1, 2020 573
Homeowners' Satisfaction. Andrea Wells Mar 9, 2020 490
Poor customer relations hurting insurance penertation - Report. Feb 2, 2020 357
Aviva Email to Thousands of Customers Calls Them 'Michael' by Mistake. Jan 29, 2020 232
Aviva Email to Thousands of Customers Calls Them 'Michael' by Mistake. Jan 29, 2020 232
J.D. Power Finds Auto Claims Customers Happier than Ever. Oct 25, 2019 642
Auto Insurance Customer Loyalty Is Declining. Oct 21, 2019 947
Auto Insurance Customer Loyalty Is Declining. Here's Why. Super, Tom Oct 15, 2019 929
InsureTech Connect: Insurance Industry Needs to Understand What Business It's In. Jim Sams Sep 26, 2019 903
Crying Robots Aside, Insurance Industry Shouldn't Fear Artificial Intelligence: Viewpoint. Viewpoint essay Aug 22, 2019 677
Why the High Net Worth Client Needs More than Just an Agent. Wraight, Patrick Aug 19, 2019 868
Hartford InsurTech Hub Opens Applications for Accelerator Program's Third Year. Jul 19, 2019 433
Chubb CEO Greenberg, More Industry Heavy-Hitters to Advise Lloyd's on Future Strategy. Jun 20, 2019 840
It's Time to Redefine Agency Customer Experience. Jun 17, 2019 603
A Place for Technology at Every Point in the Claims Process. Jun 17, 2019 901
Why Agent Response Time Is More Critical Than Ever. Wetzel, Tom Column May 20, 2019 722
3 Ways InsurTech Software Convergence Can Boost Customer Service and Business Growth. Ray, Sharmila Apr 4, 2019 1225
3 Ways InsurTech Software Convergence Can Boost Customer Service and Business Growth. Ray, Sharmila Apr 4, 2019 1226
Future of Claims: Customers Still Want Humans In Process - But Not Too Many. Mar 24, 2019 1354
Big Benefits and Quick Wins: Sharing the Value of Claims Analytics. Mar 21, 2019 1401
The New Roadside Imperative for Insurers. Blecher, Jeffrey; Quiroga, Luis Mar 19, 2019 1136
3 Claims Areas Where Property Insurers Disappoint Customers. Mar 18, 2019 459
What TPAs Need to Move With Carriers' Shifting Needs. Marsh, Haywood Feb 11, 2019 993
Insurers Struggle to Keep Up With Sharing Economy Demands. Feb 5, 2019 1737
The Claims Talent Evolution. Feb 4, 2019 1008
The Latest Launches From QBE and Sompo International. Jan 30, 2019 403
The Latest Launches From QBE and Sompo International. Jan 30, 2019 402
The Customer Is in Control. Korsgaden , Troy Jan 7, 2019 1570
Insurance Is Doing It Right. Nease, Kristin Nov 19, 2018 579
Insurance Industry Kept Promises to Hurricane Victims; Now Tested by Wildfires. Nov 16, 2018 618
PLUS Experts: One of the Biggest Gaps in Cyber is Explaining it to Customers. Jergler, Don Nov 9, 2018 731
Winning, Sharing, Trusting, Failing, Losing: 10 Insuretech Connect Takeaways. Simpson, Andrew G. Nov 5, 2018 3169
Firm finds clients among Lancaster's Spanish speakers. Sep 18, 2018 849
Vindati Platform Looks to 'Delight' Brokers Serving Small-Medium Businesses. Sep 12, 2018 629
5 Ways to Put Customers First and Ice the Cake with Insurtech. Burand, Chris Sep 3, 2018 1347
J.D. Power: Why Lemonade's Policy 2.0 Matters. Super, Tom Jul 16, 2018 421
New ACT Website Seeks to Help Agents Improve Customer Buying Experience. Brief article Jul 3, 2018 275
Disconnecting Consumers. Wells, Andrea Jul 2, 2018 478
Partnering with Insurtech to Transform Rather Than Disrupt Insurance. Hochburger, Stephan Jun 26, 2018 1089
A Few More Thoughts About Assignments of Benefits. Wraight , Patrick Viewpoint essay Jun 20, 2018 1219
Insurtech Can Help Agents, Brokers Build Their Businesses: Furtado of Ratehub.ca. Jun 15, 2018 1154
Modelling Customer's Vision towards Distribution Channels of Indian Life Insurance Industry. Chattha, Samiya; Bawa, Sumninder Kaur Report Apr 1, 2018 4927
AIG study: U.S. ultra high net worth clients own 9 home overseas. Dec 1, 2016 480
J.D. Power: Life insurers make gains in customer satisfaction. Oct 3, 2016 737
Retaining Customers (Insurance Industry). Sep 30, 2016 523
P&C insurers hold their ground in customer satisfaction survey. Nov 19, 2015 640
Insurance professional of the year: broad vision, cultivated appreciation for risk itself and incredibly sophisticated client service have spelled success for Aon's Pamela J. Newman. Wertz, Frederick Cover story Oct 26, 2015 2973
Be nice and be reliable. Magdalein, Kim Viewpoint essay Oct 1, 2015 724
Mobile app launched by EFU for customer convenience. Brief article Jul 19, 2015 109
10 secrets to improving customer service after a catastrophe. Cover story Apr 1, 2015 2304
Touch and go: make the most of mobile technology and management systems to brand your agency. Masiello, Matt Mar 1, 2015 533
Technology is the new determiner of customer satisfaction. Feb 27, 2015 1024
Clico controversy. Brief article Feb 1, 2015 208
Shifting sands: the time is now for independent agents to become trusted, customer-centric advisers. Masiello, Matt Jan 1, 2015 539
Ranked! The top 5 insurers in auto claims customer satisfaction. Dec 1, 2014 294
Trust pays off: When you have "trustability," people are eager to buy your products and services. Prices, rates and fees are no obstacle. If the bank is always looking out for its customers' best interests, customers are ready and willing to pay. In fact, they want your bank to succeed. Peppers, Don Oct 1, 2014 2318
Time for a change: it might be time for carriers to reconsider whether legacy systems are the best fit for their long-term strategic objectives. Scheese, Ron Oct 1, 2014 1268
Shopping in the 'super' market: why a subset of consumers may hold the key to stronger life insurance sales. Gupta, Alok; Yoon, Eddie Sep 1, 2014 1833
Want more loyal customers? Go 'digical' and please your policyholders through service and post-sale attention. Schwarz, Gunther; Singh, Harshveer; Schwedel, Andrew Sep 1, 2014 1742
Be nimble, be quick: new Accenture research correlates business agility with improved performance and product sales. Lyman, Michael Aug 1, 2014 1617
A 3-step plan for reaching the special needs community. Clancy, Celeste Aug 1, 2014 1373
Blurred lines. Costonis, Michael A. Jul 1, 2014 512
Antecedents of service quality in the insurance industry. Saad, Alawni Mohammed; Yusoff, Rushami Zien; Islam, Rabiul Report Jul 1, 2014 7009
Improving on home appraisals: follow these steps to eliminate friction, reduce underinsurance and increase client loyalty. Galante, Mark Jun 1, 2014 568
LTC Partners. Agresto, Julia K. Interview May 2, 2014 683
On the same page: producers increasingly turn to collective browsing to connect with customers in real time. Chordas, Lori May 1, 2014 1897
Growing PBM business focused on client service, savings. Apr 28, 2014 600
Meeting demand: Zurich focuses on selling through independent financial advisers in Hong Kong. Calucag, Ernesto Mar 1, 2014 673
Social media and why it should be a top priority: successful use of social media can lead to more clients and better business relationships, but compliance concerns remain. Holbrook, Emily Mar 1, 2014 1714
Bank Customer Satisfaction Returns to Prerecession Levels. Dec 10, 2013 836
5 things you should know about specialty consumer reports: consumer agencies track more than your credit. Royal, Leslie E. Dec 1, 2013 699
The 5 V's of big data: value and veracity join three more crucial attributes that carriers should consider when developing a big data vision. Saporito, Pat Nov 1, 2013 504
Speech answers compliance and cost concerns. Klie, Leonard Sep 22, 2013 755
Reporting value: good stewardship reports seal good client relationships. Ewing, Lance Column Sep 1, 2013 520
-MetLife declares preferred stock dividends for Q3. Aug 16, 2013 163
-MetLife declares preferred stock dividends for Q3. Aug 16, 2013 159
Prudential Real Estate Ranked Highest for Customer Satisfaction in Three Segments of J.D. Power and Associates 2013 Home Buyer/Seller Study. Aug 7, 2013 847
3 Tips for Insurance IT: Invest, Retain and Solidfy. Aug 5, 2013 802
Prudential Real Estate Ranked Highest for Customer Satisfaction in Three Segments of J.D. Power and Associates 2013 Home Buyer/Seller Study. Jul 26, 2013 880
Virtual Viewpoint: Becoming a Customer-Centricity Insurance Carrier. Jul 26, 2013 452
Prudential Real Estate Ranked Highest for Customer Satisfaction in Three Segments of J.D. Power and Associates 2013 Home Buyer/Seller Study. Jul 24, 2013 908
Customer loyalty. May 9, 2013 102
Profit optimization in insurance business facing customer impatience. Kumar, Rakesh; Som, Bhupender Kumar; Sharma, Sumeet Kumar; Jain, Sunidhi Report Apr 1, 2013 3087
Power of the package: retain business, increase long-term relationships by packaging policies. Morrissette, Paul Apr 1, 2013 1194
J.D. Power: Property Claims Satisfaction Holds Steady Despite Record Cats. Apr 1, 2013 762
Best and Worst P&C Insurers for Customer Experience. Mar 20, 2013 368
INSURANCE CUSTOMERS LOYALTY AT RISK. Mar 10, 2013 528
Empowering patients: how mobile apps are influencing the future of health plan customer loyalty. Suleymanova, Aygun Feb 1, 2013 1211
Insurance and Consumer Behaviour. Dec 31, 2012 782
Listening to customers: insight: spending time with clients helps brokers and carriers discover what they really want. Ewing, Lance Dec 1, 2012 528
New horizons: insight: context-based services open up new pathways for carriers. Costonis, Michael Dec 1, 2012 496
Meeting customers on their territory: insight: getting involved in the community, school or church grows relationships that eventually lead to business. Alvarado, Marie Column Dec 1, 2012 551
Family matters: Mahowald Insurance treats employees and clients like family. Frech, Shannon Company overview Oct 1, 2012 1471
In companies we trust. Holbrook, Emily Jul 1, 2012 204
Navigate a difficult market: up-to-date market data helps agents retain clients when premiums fluctuate. Morrissette, Paul Jul 1, 2012 1249
Customer experience is critical in net promoter benchmarks: Apple, Virgin America, JetBlue, USAA all nab high scores. Liyakasa, Kelly Jun 1, 2012 670
Personal Lines Insurers Balance Channel Activity & Technology to Attract & Retain Customers. May 1, 2012 802
Big data: insurers must master huge volumes of internal and external data to improve processes and enhance customer service. Costonis, Michael May 1, 2012 522
Customer satisfaction and role of channel intermediaries in life insurance services: a comparative study. Shukla, Rajeev K.; Bhatt, Pradeep; Shrivastava, Sharad Apr 1, 2012 4640
Moments of truth: carriers focus on quality customer interactions to return to growth. Armstrong, John Apr 1, 2012 506
Adoption of Holistic Approach to Customer Service in the Middle East Insurance Industry is Vital for Growth. Mar 4, 2012 1044
Life: a rebalancing act: why clients should treat their life insurance policies like investment portfolios. O'Leary, David Nov 1, 2011 1179
Resolving claims: what you do before a claim is filed lays the groundwork for its successful processing. Ewing, Lance Sep 1, 2011 530
With Ricky Lopez, client services specialist for KMC on demand, Crawford & Company. Lopez, Ricky Sep 1, 2011 790
USAA, Edward Jones, Courtyard by Marriott, and Sam's Club Earn Top Spots in the 2011 Temkin Customer Service Ratings. Aug 20, 2011 369
Making DI a priority is no longer taboo: benefits conversations have long revolved around health and dental, with disability coverage thrown in as an afterthought--if it's even brought up at all. But the advisor who makes DI a priority will likely be rewarded with improved sales and more satisfied clients. Ohme, Sheryle May 1, 2011 1404
NFIP: the next move: the national flood insurance program (NFIP) historically has been subject to constant lapses due to delayed reauthorization, upsetting agent/client relationships and hampering home sales. Now, recent shakeups in congress could finally mean real reform to the troubled program. Brady, Matt Apr 1, 2011 2101
Too much info is dangerous: cyberliabitity exposures are plentiful in the information age. Thompson, Gary Feb 1, 2011 526
Basic training: if treating customers is as simple as following the golden rule, why aren't companies better at it? Kusch, Jeffrey B. Jan 1, 2011 1358
Does poor customer service fuel fraud? Swallow, Marguerite Nov 1, 2010 354
Connecting with consumers: carriers contemplate innovative ways to streamline claims and improve service to policyholders. Slavin, Al Nov 1, 2010 1652
Table for (just) two: your small-business clients should come to you first in case of an emergency. Stacy, Kelly J. Oct 1, 2010 544
Website do's and don'ts: with more consumers going online to research and purchase insurance, agents and brokers are designing their own websites to turn these 'surfers' into customers. Chordas, Lori Sep 1, 2010 1835
Paperless billing advances: carriers say customer retention is tied to their billing practices. Chordas, Lori Aug 1, 2010 1763
First Foundation to Offer Home and Auto Insurance in Alberta Through Marsh's Private Client Services. Jul 9, 2010 382
Blending term and whole life: the best of both worlds: new type of rider creates coverage that allows for cash value build-up while keeping premiums within the client's budget. Martin, Dennis Jul 1, 2010 931
A study of customer satisfaction with life insurance in Chandigarh tricity. Kaur, Parmjit; Negi, Meenakshi Report Jul 1, 2010 10011
Rule maker: insurance regulator says JUA status at risk. Jun 4, 2010 374
Consider the customer, Allstate VP Advises. Bramlet, Christina Jun 1, 2010 775
Open for business: commercial insurers continue to view the Gulf Coast region as a viable area to place coverage. Hemenway, Chad Jun 1, 2010 810
Setting an example: Louisiana keeps the politics out of its urgent property/casualty market. Hemenway, Chad Jun 1, 2010 923
Shopping the international market: U.S.-based health plans are scanning overseas horizons for new growth. Chordas, Lori Jun 1, 2010 2153
Field of dreams: operational efficiency and cost containment top insurance CIOs' post-recession wish lists. Chordas, Lori Industry overview Jun 1, 2010 1964
Real sleep-at-night insurance assurance: educating clients about their policies avoids unpleasant surprises when they file claims. Ewing, Lance Column Jun 1, 2010 540
Avoiding catastrophe: aggregation of exposure can be a hindrance for agencies and brokers. Pozzi, Steven R. Jun 1, 2010 551
Outtakes: an inside look into Arkansas Media. Eifling, Sam May 24, 2010 783
Stewart Title on leading edge of real estate services: deploying new technology among company's competitive advantages. May 10, 2010 815
Above and beyond client expectations: private-sector-customers want insurance advisers who understand their unique needs. Alvarado, Marie May 1, 2010 510
Catch me if you can: foremost agent Leslie Porterfield needs just a bit more speed to become the fastest biker of all time. Slavin, Al May 1, 2010 518
N.H. Senate takes on health care. Sanders, Bob Apr 9, 2010 539
A simple way to help protect clients' retirement assets. Gallo, Michael G. Apr 5, 2010 1149
A Gulf launched an electronic membership management solution. Brief article Apr 1, 2010 140
My clients are concerned about the long-term safety of the institutions backing EIAs. What can I do to calm their nerves? Marrion, Jack Mar 19, 2010 391
Indifferent customers, sluggish sales represent new opportunities. Shatto, David Feb 1, 2010 1112
Taking the pulse of your clientele. Hersch, Warren S. Feb 1, 2010 1579
Amica drivers' ID thefts covered. Chordas, Lori; Panko, Ron Brief article Feb 1, 2010 99
Narragansett Bay upgrades system. Chordas, Lori; Panko, Ron Brief article Feb 1, 2010 80
'PEP' talk now gives peace of mind later: Agents and brokers can help homeowners get started on a personal emergency preparedness plan. Spencer, Scott Feb 1, 2010 531
Virtual office updated: are smartphone applications any way for insurance sales forces to conduct business? Panko, Ron Feb 1, 2010 1559
Agent-client trust: Basic reviews are great for opening windows of opportunity. Vecchione, Paul; Batistoni, Dianne Feb 1, 2010 572
Management matters: effective front-line managers are crucial to improving call-center performance. Edwards, Dave Feb 1, 2010 1283
Under control: five experts discuss how annual reviews can realign clients' insurance portfolios ... and calm their nerves. Panko, Ron Jan 1, 2010 2558
As economy reeled, advanced sales took a big hit. Hersch, Warren S. Dec 21, 2009 1140
All about the data: customer data integration and master data management help carriers mine a wealth of data. Ouimette, Gates Dec 1, 2009 548
Life carrier selection: a new approach. Masters, Kenneth J. Nov 2, 2009 973
Life insurance as a charitable giving tool is more attractive than ever. Holleman, Vernon W. Nov 2, 2009 1227
What agents want: the right portal technology strengthens loyalty and drives sales. Chandler, Chris Nov 1, 2009 1262
High aspirations: PURE looks to carve off a share of the high net worth market. Salvin, Al Company overview Nov 1, 2009 1782
Connecting with the customer. Brief article Nov 1, 2009 170
Gee-whiz features don't help annuity sales. Fisher, Danny Viewpoint essay Oct 5, 2009 812
Self-service expanded for Allstate customers. Oct 1, 2009 353
Getting to know you: analytics help carriers align customers, products and channels to achieve growth. Costonis, Michael A. Oct 1, 2009 527
Revving up coverage for collector car clients. Morrissette, Paul Oct 1, 2009 1309
Want to improve annuity designs? Collaborate. Pfeifer, Timothy Sep 21, 2009 708
Genworth study: LTC recipients are happier when they're insured. Thomas, Trevor Sep 7, 2009 1008
Reassuring clients that all is not lost: the market's painful past lingers as leery consumers focus on the future. Verzone, Ronald D. Sep 1, 2009 536
By the book: two business authors showcase Chubb's customer service philosophy as one of the best ever. Gorski, Dennis Sep 1, 2009 557
Given the battering financial services. Chordas, Lori Brief article Aug 1, 2009 126
Special-needs kids need special plans: five steps can help families develop financial strategies for people with special needs. Rinaudo, Pat Aug 1, 2009 497
Controlling public perception. Levick, Richard S. Jul 1, 2009 674
Competing for customers: data management and business analytic practices help carriers develop insight into their customer base. Saporito, Patricia Jun 1, 2009 515
Multidimensional credibility with time effects: an application to commercial business lines. Englund, Martin; Gustafsson, Jim; Nielsen, Jens Perch; Thuring, Fredrik Jun 1, 2009 4383
Broker and agent alliances: seamless communication is the key to creating a breakthrough in the customer experience. Agypt, Ron; Ryska, Ed Jun 1, 2009 1403
Poor economy means more work for DI special investigation units. Agger, Jennifer May 18, 2009 1352
Trust, Transparency and Technology: information technology flexibility is essential in regaining consumer confidence. Bieck, Christian Survey Apr 1, 2009 543
Chock full of 'advice'. Koco, Linda Mar 2, 2009 754
Retaining life insurance policyholders in difficult times. Pfeifer, Timothy Mar 2, 2009 756
Fixed annuities are hot. Pinkans, Michael S. Cover story Mar 2, 2009 830
Closing sales the right way. Branton, John Mar 2, 2009 971
Protective measures: parents with special-needs children turn to life insurers to provide for their kids' lifelong financial requirements. Lysiak, Fran Matso Mar 1, 2009 1586
Making the best of bad times: in an economic downturn, insurance carriers can help solve customers' problems so they're ready to compete in the next upturn. Pozzi, Steven R. Mar 1, 2009 503
Ask the investment professional. Golato, Peter A. Feb 16, 2009 642
Using online tools to take your practice to the next level. Hersch, Warren S. Feb 16, 2009 1441
Reaching out: three A.M. Best Co. E-Fusion presentations highlight ways insurers can reach customers, build smarter work forces and boost productivity. Feb 1, 2009 1906
Takaful Pakistan Limited. Company overview Jan 1, 2009 402
Fidelization of life insurance customers in Romania within the global crisis. Rahau, Loredana; Neagu, Gheorghe; Forgaciu, Flavia Report Jan 1, 2009 1666
How will insurance industry changes affect client services? Jarrell, Rick Jan 1, 2009 1840
An economic downturn intensifies compliance, market conduct issues. Groner, Dennis M. Nov 17, 2008 1882
Sizing up the value-addeds: regulators are starting to look at add-ons to insurance products. Koco, Linda Nov 3, 2008 724
Message to DI clients: keep your coverage in hard times. Bell, Allison Report Nov 3, 2008 765
Four decades of LTC insurance: where is the industry headed? Long term care insurance will continue to evolve. Acselrod, David Nov 3, 2008 1358
Crystal ball underwriting, or what is the client's intent? Wright, Teague Nov 3, 2008 1079
Educating the client about the true costs of variable COLI. Eisenberg, Steven Nov 3, 2008 854
Addressing the survivor income gap. Edinger, Rick Nov 3, 2008 922
Know your way around a claim: a few techniques can help move claims meetings along and result in success. Ewing, Lance Sep 1, 2008 557
Best's Review's stats & numbers. Brief article Aug 1, 2008 109
Risk Management 101: businesses have a legal duty to maintain the privacy of customers' and employees' personal information. Mullen, John Aug 1, 2008 554
Storytelling-the art of customer engagement. Stevenson, Doug Jul 28, 2008 1147
How to transform wealthy friends into clients. Koco, Linda Jul 7, 2008 1220
Life preservers: financial advisers should take another look at guaranteed no-lapse products. Dempsey, Kay I. Jul 1, 2008 572
Experience required: by keeping it real, agents can outperform those faceless insurance marketers on the Web. Steers, Sharon Jul 1, 2008 550
NCOIL seeks state support to stop bill establishing federal insurance office. Brady, Matt Jun 30, 2008 661
Professionalism is a sales advantage. Geller, Harold L. Jun 30, 2008 1339
Too many clients is a nice problem to have. Henske, Thomas J. Jun 30, 2008 1667
The Best Charitable Planning Tool You're Not Using in Your Practice. Hancock, Allan Jun 30, 2008 1162
Incentive trusts and special needs planning for the 21st century. Redd, Charles A.; Ehlert, Mary Anne Jun 30, 2008 1626
Top producers never "sell" anything, so how do they get to the top? Stevens, Mark Viewpoint essay Jun 23, 2008 1443
Climb the ladder of success with the help of a mentor. Baker, Guy E. Jun 23, 2008 908
The evolving financial rep. Schlifske, John Jun 23, 2008 927
Are words cheap? Connolly, Jim Editorial Jun 2, 2008 582
Advisors pan living benefits and payout mutual funds: others defend the benefits as well worth the cost. Connolly, Jim Jun 2, 2008 1035
On message: Web-based marketing portals help agents connect with customers. Conner, Denise Jun 1, 2008 1472
Marriage counseling: look for signs to determine if a prospective tech vendor is a dream or a nightmare. Ceccon, Andrew Jun 1, 2008 561
Back to the future: Vision University teaches managing general agents to anticipate what's beyond the next bend. Cavanaugh, Bonnie Brewer Jun 1, 2008 575
Build a highly profitable business by helping working-class Americans. Kent, Rick L. Viewpoint essay May 26, 2008 861
'Initial' steps that can transform your practice. Diefendorf, Monroe, Jr. May 26, 2008 722
Alphabet Soup and Gobbledygook. Bobo, Jack Viewpoint essay May 12, 2008 878
Long term care planning: a profound shift in the making: why affluent clients with no LTC coverage may be at risk. Stratidis, Anthony May 5, 2008 1623
Agents and football. Goch, Lynna Editorial May 1, 2008 339
True value: top producers never forget that there are two sides to every sale. Cunningham, Sharon Apr 1, 2008 498
Between a rock and a hard place: agents may find themselves in the difficult position of having to prove they did the best thing for their clients. Verzone, Ronald D. Apr 1, 2008 540
How to be a coach to your clients. Hustad, Stan Mar 3, 2008 866
Making a marketing plan easy and simple. DeFilippo, Fred T. Mar 3, 2008 980
Temporary housing, full-time service: providers share secrets to customer service. Gilkey, Eric Mar 1, 2008 1764
Iowa department joins project on fixed and index annuity disclosure. Bell, Allison; Postal, Arthur D. Feb 11, 2008 628
What did you say? Koco, Linda Feb 11, 2008 775
ACORD task force targets tools. Brief article Feb 1, 2008 100
The no churn zone: the bad news: technology lets customers leave at a moment's notice. The good news: they really don't want to say goodbye. Phillips, Steve Feb 1, 2008 1223
More consumers are getting on the Bandwagon. Coopman, Robert Jan 21, 2008 421
Ramping up. Goch, Lynna Jan 1, 2008 366
Going up: insurers are reaching middle-income Americans with new term life products that have sent sales soaring. Panko, Ron Jan 1, 2008 2417
Exporting growth strategies: to successfully recruit agents and customers in India and China, U.S. insurers must adapt their domestic strategies. Radwan, Sam Jan 1, 2008 1742
Shattering the myths about referrals. Kuzmeski, Maribeth Cover story Nov 26, 2007 986
Determining the best resource for case solutions. Medici, Jim Oct 29, 2007 949
The future of customer service: insurance carriers have not invested in cutting-edge claim systems and technology innovations--and they are starting to pay the price. Siesko, David Oct 1, 2007 970
CRM: the hoax that wouldn't die? Trembly, Ara C. Sep 24, 2007 800
Calling on orphan leads. Goodman, Gail Sep 3, 2007 867
Connecting to the business owner. Schiltz, Jane Ann Sep 3, 2007 1049
Pacific Life initiates web tracking. Panko, Ron Brief article Aug 1, 2007 164
Bottom line or top value: the life insurance purchase. Pinkans, Michael Jul 9, 2007 1117
Value of life insurance: back to basics: a step-by-step review affirms the benefit to consumers. Dall, Keith Jul 9, 2007 764
ROP term: the don't-use-it, don't-lose-it option. Ramsey, Hank Jul 9, 2007 759
This might sting--but it will keep the disability claims process healthy. Bellefountaine, Cindy Jul 9, 2007 1284
Automating enrollment. An online portal guides consumers through the purchasing process, linking sales with operations, resulting in lowered costs and increased revenue. Bolt, Gary; Keane, Brian; Laher, Sahal Jul 1, 2007 1435
Service on the Horizon. Lager, Marshall Brief article Jul 1, 2007 250
Dissatisfaction widespread among health account plan users. Bell, Allison May 28, 2007 735
New ideas for older-age medical screening. George, Hank May 28, 2007 742
FINANCIAL SERVICES : MEPS SLAM HANDLING OF EQUITABLE LIFE. Brief article May 10, 2007 269
Expanding loss control: additional services for homeowners can help boost a company's profits and reputation. Spencer, Scott May 1, 2007 518
GAO: Better consumer protection, oversight needed for title insurance. May 1, 2007 356
Northwestern Mutual: leveraging client relationships. Apr 1, 2007 375
Laptop theft compromises information for 1,200 clients. Chordas, Lori Feb 1, 2007 534
CIGNA unveils redesigned website with new health and financial content. Brief article Jan 2, 2007 167
2007 likely to be key year for life settlements industry: challenges abound in the regulatory arena. Brady, Matt Jan 1, 2007 967
SEC seeking user-friendly VA disclosure: agency interested in shortened form with key information. Brady, Matt Dec 4, 2006 642
Insurers reward eco-friendly clients. Green, Meg Dec 1, 2006 773
Blood pressure and insurability: the issues change at older ages. George, Hank Oct 30, 2006 699
Answering questions about annuities calls for sound judgment. Fisher, Danny Oct 16, 2006 856
When the taxman gets his money. Fridrich, Thomas J. Oct 16, 2006 970
IOLI proponents, foes lock horns. Hersch, Warren S. Sep 4, 2006 839
Making a move: when personal lines policyholders relocate, agents move, too--to set up their clients with the same insurer or a similar agent in the new neighborhood. Cavanaugh, Bonnie Brewer Aug 1, 2006 2632
More than a sales pitch: commercial buyers of insurance want brokers to offer more insight and advice, and anticipate potential business risks. Hoeg, Gregory, Sr. Aug 1, 2006 791
Rising Starr: C.V. Starr & Co. Inc. agencies vow to succeed without the help of--and in competition with--AIG. Dankwa, David Jul 1, 2006 2812
The great spend down: how well life insurers sell retirement-income products will depend on how their producers adjust to new realities. Panko, Ron Jul 1, 2006 1696
More risk, more reward: the catastrophe bond business is booming this year, as insurers and reinsurers securitize greater amounts of risk at lower layers. Green, Meg Jul 1, 2006 2401
Health plans shift to tele-agents for direct-to-consumer sales. Panepinto, Rob Jun 26, 2006 680
Consumer advocates, insurers weigh on on life settlements. Connolly, Jim Jun 19, 2006 790
Giving customers what they want--and need. Connolly, Jim Jun 12, 2006 356
Name game: it's getting hard for ordinary folks to know whom their 'providers' are. Koco, Linda Column Jun 5, 2006 740
Next messaging: insurers are exploring the newest avenues of cyberspace. Cavanaugh, Bonnie Brewer May 1, 2006 2837
Anticipating tomorrow today: clients value a partner whose advice can trigger epiphanies in which risk management solutions reveal themselves. Lacher, Joseph P., Jr. May 1, 2006 699
Keep balance billing from biting your customers. Cooper, Jane Mar 27, 2006 843
The dream team: you and your life wholesaler. McDonald, Dan Mar 20, 2006 1031
Secret to success. Brief article Mar 1, 2006 150
Shopping the impaired risk: LTC insurance underwriting differs greatly from that of life or DI. Nobiletti, Jane L. Feb 27, 2006 858
Box UK develops new Lloyds TSB Insurance website. Brief Article Feb 15, 2006 98
Achieving success with the whole client model. Prince, Russ Alan Cover Story Jan 2, 2006 903
Rent to own: a new paradigm for selling life insurance. Fox, Randy Jan 2, 2006 843
Putting the customer back in customer service. McGlynn, E. Bernard, Jr. Jan 1, 2006 345
Get back to basics: at a time when sales of life insurance products should be soaring, the industry needs to take a good look at what consumers really want. Verzone, Ronald D. Jan 1, 2006 771
Securian Financial Group given Customer Management award. Dawson, Todd Dec 1, 2005 603
Document composition software puts insurers, agents, clients on same page: in today's totally connected world, consumers expect immediate answers. Chiasson, Michael Nov 14, 2005 870
Centralizing client data pays dividends: insurers are drowning in customer information, but coordination can be tricky. Romano, Nick Nov 14, 2005 876
Making cross-selling part of the rep's daily routine: many say the ability to do it is 'critical', but far fewer consider themselves successful at it. Hersch, Warren S. Sep 5, 2005 1110
Right service, right time: data warehousing breakthrough 'supersizes' the business value of event detection for insurance providers. Spadola, Tracy Sep 1, 2005 722
Aetna goes public with health care 'price tags'. Tuckey, Steve Brief Article Aug 22, 2005 271
The Hispanic market--huge, but challenging: success takes more than using a cookie cutter approach from the general market. Ismodes, Javier Cover Story Aug 22, 2005 730
Dealing with flood insurance: customer service is key. Thompson, Lena Aug 1, 2005 1278
Don't ignore small markets. Sanders, Joel Aug 1, 2005 781
War of the Worlds? Connolly, Jim Jul 18, 2005 553
Client relationships are key to value-added service. Colosi, Terry Jul 18, 2005 514
Rewriting a performance management formula: Electric Insurance is operating more efficiently after revamping its labor intensive processes. Bailor, Coreen May 1, 2005 644
Taken for granted: insurers shouldn't discount the critical role that customer service plays in sales. Hoeg, Gregory J. May 1, 2005 706
Connecting with the customer. Brief Article Apr 1, 2005 190
Ignagni: find remedies for DI complaints. Bell, Allison Mar 28, 2005 299
It's all about trust: as consumers continue to clamor for transparency, life insurers and agents must do a better job communicating with policyholders about what they are buying. Verzone, Ronald D. Mar 1, 2005 810
Industry consolidation: who's next? Tuckey, Steven Feb 21, 2005 856
Midland National defends annuity liquidity options. Bell, Allison Feb 21, 2005 375
Long term care planning must include more than LTC insurance discussions. Kaizerman, Mark H. Jan 31, 2005 798
Boomers buy into branding. Koco, Linda Jan 31, 2005 1406
Sometimes transparency can be illusory. Bobo, Jack Column Jan 31, 2005 880
Want LTC referral relationships with agents? Follow the etiquette. Moldenhauer, Moira Column Jan 24, 2005 697
Rethinking long term care policy design. Borchert, Thomas M. Jan 24, 2005 1187
Educating clients on LTCI: still an uphill battle. Thomas, Trevor Nov 8, 2004 804
Customer service flourishes in insurance: insurers are finding well-focused software solutions that are welcomed by employees and help improve customer satisfaction. Lamont, Judith Oct 1, 2004 1658
Participation in the National Flood Insurance Program: an empirical analysis for coastal properties. Kriesel, Warren; Landry, Craig Sep 1, 2004 8151
Getting resolution right--on the first call. Favilla, Emmy Brief Article Jul 1, 2004 297

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