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Articles from Customer Interaction Solutions (May 1, 2012)

1-21 out of 21 article(s)
Title Author Type Words
10 Questions to ask when developing a social media response strategy. Linask, Erik 707
Amcom Software Inc. 156
Contact centers, unified communications, the cloud and you. Bernstein, Peter 549
Employee engagement - what workers want. 177
Getting your goat: Interactive Intelligence takes interesting approach to grab attention. Bernstein, Peter 834
Humanizing business process automation: optimizing performance for employees and customers. Clark, Jesse 844
Interactive Intelligence Group Inc. Brief article 199
Is it time to meet your customers on social media? Cascio, Elaine 736
New tools and data help carriers address customer care. Tehrani, Rich 617
Nice. Brief article 157
OAISYS talks multichannel session recording. Bernier, Paula 355
Opening doors: what to consider in launching a social care program. Norden, Walter Van 782
Radialpoint helps carriers, CE outfits support the networked home. Bernier, Paula 556
Radish Systems. 204
Spanlink Communications. 165
Take a number. Bernier, Paula 684
The virtual call center: what's new in Al, at-home agent and cloud-based offers. Bernier, Paula Company overview 1449
TMC congratulates CRM Excellence Award Winners. Bernier, Paula 125
Video chat meets customer service. Ruble, Nick 348
Winners. 114
Workforce management: WFM solutions may be more beneficial & attainable than you think. Bernier, Paula 954

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