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Articles from Customer Interaction Solutions (June 1, 2012)

1-21 out of 21 article(s)
Title Author Type Words
Big time: IBM expands efforts in big data, analytics. Bernier, Paula Company overview 1425
C3/CustomerContactChannels. Brief article 149
call center headsets: why these tools are the no. 1 factor in creating good contact center work environments. 285
CIS, TMC announce IP Contact Center Pioneer Award winners. Bernier, Paula Awards list 193
E-mail marketing, optimized: the case for outsourcing your solution. Samson, Gregory 749
Employing creative ways to enhance recruitment and retention. Brubaker, Steve 850
Ergonomics in the contact center: interior Concepts offers guidance on reducing worker fatigue, increasing productivity. Bernier, Paula Interview 890
First contact resolution in a multi-channel world. Stockberger, Lisa 740
GM to Facebook: your ads don't work. Tehrani, Rich 720
Hosted contact center solutions: setting the record straight. 1127
How to drive improvement through automation. Cashwell, Chris 765
How to make your customers want to schedule service appointments. Linask, Erik 657
Interactive Intelligence Group Inc. Brief article 184
IVR tips and trends. Bernier, Paula 876
Knowlagent. 132
MonaVie smile: health and wellness distributor realizes $500k in savings using ShoreTel. Bernier, Paula 237
Retail case study: social media creates a stream of new opportunity. Bernier, Paula 489
Servion. Brief article 113
Smartphones change the face of customer interaction. Bernier, Paula 803
The U.S. federal trade commission. 152
What's new in social CRM: Aegis, HP bring new solutions to market. Bernier, Paula 979

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