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Articles from Customer Interaction Solutions (September 1, 2011)

1-12 out of 12 article(s)
Title Author Type Words
2011 customer interaction solutions TMC labs innovation awards. 309
Avaya's new aura contact center 6.2, Aura Experience Portal integrates channels. 685
Cleaning off telemarketing's tarnish. Read, Brendan B. 741
Continuing the service. Read, Brendan 1391
Every minute counts: are you getting the most out of your Web-generated leads? Sine, Rob 1154
Is it time to cut down the IVR tree? Linask, Erik 726
Keeping universal agents universal: effective time management for the multi-channel environment. 687
Latest trends in speech technology. Tehrani, Rich 689
Opening the back office/contact center door. Read, Brendan Cover story 1504
Q&A on analytics with CSI's Rich Marcia. Read, Brendan Interview 683
The home agent handshake. Read, Brendan 1622
The social alphabet: what you need to know about social media as the ultimate communication channel. Kabani, Shama 785

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