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Articles from Customer Interaction Solutions (November 1, 2011)

1-13 out of 13 article(s)
Title Author Type Words
Breaking business boundaries with virtual contact center efficiency. 693
Capturing the value of voice, e-mail information. Bernier, Paula 409
CIS congratulates TMC Labs Innovation Awards winners. Keating, Tom Company overview 2608
Considering the customer experience. Bernier, Paula 839
Cutting customer churn in the collections business. Khalsa, Satwant 1301
Does your brand have friends? Linask, Erik 696
DVS helps organizations leverage the contact center as a competitive differentiator. Bernier, Paula Company overview 1074
Enhancing agent communications. Doren, Don Van 707
Home agents: the big game changer. Rowan, Michele 767
It pays to be positive: the cost benefits of a positive call center culture. 703
Kuhn offers vision of industry trends. Bernier, Paula Interview 672
Marketing consistency is key in building brand, business. Tehrani, Rich 786
Virtual agents: home-based CSRs deliver new benefits to the contact center. Bernier, Paula Cover story 1766

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