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Articles from Customer Interaction Solutions (December 1, 2011)

1-21 out of 21 article(s)
Title Author Type Words
A customer IP communications system roadmap. Herrington, Brad; Sulkin, Allan 702
Alorica. Company overview 109
Alphabetical listings. 3780
Altitude software. 177
Buyers' guide 2012. List 473
Customer interaction space sees M&A. Bernier, Paula 732
Enghouse interactive. Company overview 136
Five things customer service operations need to improve. Linask, Erik 803
Gary and Mary West: improving health care through disruption. Tehrani, Rich 627
Ic: InfoCision the highest quality call company in the world! 116
Innovating the back office. Andersson, Jason 875
Interactive Intelligence introduces Quick Spin cloud contact center trial Portal. Tehrani, Rich 652
Interactive Intelligence. Company overview 113
Listening on all channels. Cascio, Elaine 349
Not just another pretty face Hold-Free aims to improve customer service. Bernier, Paula 561
Shifting from mass marketing to one-to-one marketing. Dawnson, Ken 875
TelStrat. Brief article 114
The intersection of customer effort and first call resolution. McConnell, Matt 709
Verint. Brief article 130
Working backward toward social media. Schein, Michael 710
Zeacom answers the call for Fidelity Communications. Gorzik, Mike 548

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