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Articles from Customer Interaction Solutions (September 1, 2008)

1-44 out of 44 article(s)
Title Author Type Words
32 Principles of Modern Marketing part 3. Tehrani, Nadji Column 1212
Adding value to business process outsourcing. Read, Brendan B. Company overview 2564
Already spent millions on premise-based solutions but still need more? Hosted solutions can help. Shale, Joshua 803
Asia-Pacific contact center industry to keep growing: Frost. 163
Ask the expert: impact of agent frustration on customer satisfaction. Passios, Tim 717
Aumtech, with help from Microsoft, breaks through speech rec cost barrier. Read, Brendan B. Company overview 986
CallRex saves ARM firm thousands of dollars. Brief article 133
Comm, financial services better at customer service: study. 99
Compliance Coach partners with Identity Theft Resource Center. 153
Contact center and service provider similarities. 245
Contact center recording: more than Logging calls. Read, Brendan B. Company overview 1764
Contact center study identifies strengths and weaknesses. Campbell, Susan J. Report 459
Convergys to buy Intervoice. 96
CRM from Maximizer signs up turkish partner. Sims, David 92
Customer Interaction Solutions TMC Labs Innovation Awards 2008. Company overview 4422
Diamond resorts international selects noble. 111
Do not call works fine: FTC. 132
Downturn slowing U.S. contact center expansion. 138
End of line for toll-free numbers? Brief article 209
Focus on customers helping retailers survive in uncertain economy. Viscusi, Stefania 93
Get ready for Canada's new telemarketing regulations (eh?). Read, Brendan B. 1868
Get the 'performance edge' in eLearning, hiring. Brief article 158
Hotels, retail, onshore, outscore cable/satellite. PC firms, offshore: satisfaction study. 147
Infocision: the highest quality call center company in the world! 711
Maximizing agent productivity with Closed-Loop Coaching. Reiman, Rick 1604
Metro one introduces internal do not call list hygiene product. 115
Nuance's new SmartListener enhances speech rec apps. 99
OrecX launches open source IP recording. 118
PCI compliance. Brief article 253
Philippines contact centers look beyond U.S. for clients. 101
Planning for the unforeseen. 2866
Qualitative improvement: how call center managers can influence their companies. Fleischer, Joe 807
Seven steps to a coherent CRM strategy. Aawson, Keith 1139
Smoothstone intros Intelligent Call Control apps for iPhone. Baburajan, Rajani Brief article 120
Soffront CRM supports multiple currencies. 148
SoundBite intros new collections platform. Brief article 114
South African contact center industry: will growth match goals? 158
Study recommends contact center self-assess to ensure optimal hiring practices. Campbell, Susan J. 460
The IP-PBX energy wars ... Brief article 237
The key elements of self regulation. Searcy, Tim 724
The new contact center: virtual, and virtuous. Read, Brendan B. 826
The SaaS market: as bad as Larry Ellison says? Sims, David 895
Toshiba debuts largest-ever Strata CIX IP switch. Brief article 146
While you were out this summer ... Tehrani, Rich 713

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