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Articles from Customer Interaction Solutions (June 1, 2006)

1-22 out of 22 article(s)
Title Author Type Words
25 years of moving CRM and contact centers forward: in just 25 years, we went from non-existence to a proud industry that laid the foundation for every corporation in America and around the globe. Tehrani, Nadji Company overview 2542
Aspect Software offers open source IP-PBX. Schelmetic, Tracey E. Brief article 178
Call centers are changing lives. Tehrani, Rich 1717
Customer Inter@ction Solutions' seventh annual CRM Excellence Awards, Part II. 4895
etalk unveils customer survey solution. Schelmetic, Tracey E. 153
Genesys releases contact center suite version 7.2. Schelmetic, Tracey E. Brief article 241
Highlights of the Customer Inter@ction Solutions' 25th anniversary event. 1941
Interactive Intelligence launches channel-ready program for unified communications system. Schelmetic, Tracey E. Brief article 178
Lifetime Achievement Awards for the call center industry. 2641
Looking toward the future. Schelmetic, Tracey E. Editorial 1265
New version of KANA IQ available. Schelmetic, Tracey E. Brief article 152
NICE acquires IEX and Performix. Schelmetic, Tracey E. Brief article 232
NuContact Center solution: breakthrough solutions often require a whole new company. Company overview 4200
One step at a time: how world class contact centers are achieving their workforce optimization goals. Webb, Bob 801
Overcoming the old headache of integration. Schelmetic, Tracey E. 344
Salesforce.com Purchases Sendia. Schelmetic, Tracey E. Brief article 210
Siemens Communications Inc. announces HiPath ProCenter Enterprise Version 7.0. Schelmetic, Tracey E. Brief article 191
The call center and teleservices event of the year celebrates the last quarter century. Schelmetic, Tracey 634
The TMC Seal of Approval. Awards list 104
Things to consider when buying a workforce management solution. Durr, Bill 2224
Twenty-five years of call center innovations: a retrospective. Schelmetic, Tracey 3773
Using e-learning in the call center. Stoll, Melanie 1321

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