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Articles from Customer Interaction Solutions (June 1, 2005)

1-58 out of 58 article(s)
Title Author Type Words
A mental perambulation betwixt the minefields of technological syntactic horrors and acronymic zealotry. Schelmetic, Tracey E. 688
Amae Software releases new reporting component of CI Suite. Brief Article 180
Atos Origin, Loquendo present new interactive virtual assistant solution. Brief Article 189
Autonomy enters agreement to acquire etalk. Brief Article 118
Best Software introduces new CRM suite, new company name. 204
CEO Spotlight. Interview 1121
Cepstral announces Swift MRCP text-to-speech. Brief Article 136
Cisco, IBM plan to deliver new speech-enabled self-service solutions. 185
Compiere releases upgraded ERP, CRM systems. Brief Article 164
CosmoCom announces UniFrame offering, integrated with Microsoft. Brief Article 267
Customer Inter@ction Solutions' sixth annual CRM Excellence Awards, Part I. 3119
Design issues in multilingual applications. Greiner, Paul 2768
e-Glue launches Guideline 5.4, real-time CIO suite. Brief Article 247
Empirix launches new OneSight telephony monitors for Concerto, Intervoice and Nuance environments. 296
Envox expands Professional Services initiative. Brief Article 132
EnvoyWorldWide releases EnvoyConnect v.2.0. Brief Article 256
Epiphany makes available latest version of CRM software suite. 267
FB corporation releases product to relieve call center agents' lower back pain. Brief Article 145
Fix it now: using on-demand e-learning to stop bad habits. Lach, Henry 1223
FrontRange offers enhanced IT service management to global market. Brief Article 126
Fused KnowPlex v5.0 generally available, CRM/knowledge base management. Brief Article 170
InfoCision aims newest call center at Hispanic community. Brief Article 126
Interactive Intelligence's updated CIC integrates and diets. Butcher, David R. 854
IP contact center technology: eliminating the risks (part V). Hayden, Kevin Column 1661
Kaidara announces enhanced tool, accelerates knowledge base creation. Brief Article 245
KANA unveils Agent Desktop Search solution. 246
Line4 announces latest CTI product suite. Brief Article 119
Loquendo announces optimized speech recognition performance with Loquendo ASR 6.6. Brief Article 175
LumenVox's Speech Tuner supports Nuance 8.5. Brief Article 244
Macromedia, Premiere Global announce strategic partnership. Brief Article 132
Microsoft announces contact center solution. 194
NetSuite's new hosted CRM application integrates order/partner/incentive management. 202
New Knova SRM suite highlights search ability. Brief Article 198
noHold announces upgrades InstantSupport in v4.3. Brief Article 148
Pegasystems announces SmartBuild for software design, built-in design methodology. Brief Article 130
Raindance Meeting Edition. Product/Service Evaluation 1123
Returning to the old IT adage of "garbage in, garbage out". Schelmetic, Tracey E. Column 496
Salesboom announces multilingual support in Web-based CRM/SFA solutions. Brief Article 192
SAP announces new mySAP CRM. Brief Article 205
ScanSoft, Nuance to merge. 516
Siemens announces v6.5 contact center applications. 343
Simulation training: the power of continuous performance optimization. Baker, Wade 1850
Speech-World and the world of speech. Tehrani, Rich Column 2417
StarTek names new president, CEO. Brief Article 101
Taking CRM to the next level ... Making your customer care profitable. Tehrani, Nadji Editorial 2688
Talisma releases 5.0. 311
The benefits of distributing the call center. Schelmetic, Tracey E. 495
The elusive achievement of IP contact center ROI: ten reasons why contact centers migrating to IP telephony don't hit their ROI projections--and what you can do about it. Gritt, Peggy 1433
The next step in the evolution of customer care: the customer interaction network. Proctor, Don 2230
The real case for the home-based-agent model. Ball, Jim 2287
The TMC Seal of Approval. Brief Article 98
This is the best thing EVER!... Don't tell anyone. Butcher, David R. Column 405
vCustomer names new president, COO. Brief Article 100
Virtualize your contact center. Moran, Hollie 1930
VoiceLog announces quality call monitoring service, TargetQM. Brief Article 184
WebEx, integrate. Brief Article 259
West Corp. can help you maximize customer service savings by using VoIP. McCoy, Steve 485
Witness releases enhanced workforce management solution. Brief Article 167

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