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Articles from Customer Interaction Solutions (February 1, 2005)

1-57 out of 57 article(s)
Title Author Type Words
12 secrets to finding the right workforce management system. Leamon, Paul 1642
12th annual MVP Quality Award winners. 2473
A fairy story for a cold February night. Schelmetic, Tracey E. 598
Advanced, packaged applications to bring speech capabilities to the mass market. Popova, Elka 2126
Antepo, Jive partner to offer IM/customer support integration. Brief Article 225
APEX eliminates licensing fees for ASR module. 127
appStrategy announces v1.5 of appRadius for Microsoft CRM. Brief Article 185
Apptera appoints new CEO. Brief Article 85
AT & T selects InPhonic for its new mobility solutions. 86
Best Software upgrades CRM solution. Brief Article 212
Beyond search engine marketing--increasing post-click conversion rates with intelligent search. Hekl, Jason 2343
Citrix offers 3 promotional offers for a limited time. Brief Article 102
Citrix, SAP America to jointly offer bundle for SMBs. Brief Article 150
Colibria unveils server to evolve converged presence-driven communications. Brief Article 214
Comdial announces contact center solution. Brief Article 223
Contactual, NEC announce product licensing agreement. Brief Article 145
Dialog manager. Brief Article 86
Empirix launches solution to manage, improve Nortel IVR platforms. Brief Article 175
eTelecare International, Phase 2 Solutions changes name of united operations. Brief Article 103
Gefen releases dual link DVI products for high definition video. Brief Article 189
In contact centers, CRM & teleservices ... quality and marketing are not part-time jobs! Tehrani, Nadji Editorial 1870
IP contact center technology: what you need to know (part I); Multisite contact center technology centralization: eliminating the risks. Hayden, Kevin 1086
iVoice joins 3Com Voice Solution Providers Program as 'reseller approved' solution. Brief Article 89
Left Bank aims workforce management system at large contact centers. Brief Article 204
Microsoft introduces Microsoft Solution for Hosted Messaging and Collaboration. 288
MIPS, third-party VoIP solutions developers offer multichannel voice on single chip. Brief Article 179
NetSuite offers new ERP modules. Brief Article 208
New rules for better customer relationships. Trefler, Alan 1217
New Voiceglo option allows users to make Internet calls in a click. Brief Article 154
Oracle / PeopleSoft launches Intellisync-powered mobile sales product. Brief Article 136
Overcoming "we've always done it this way" syndrome. Schelmetic, Tracey Editorial 328
Parature announces Professional and Enterprise Support Software Editions. Brief Article 186
Pay attention to customer experiences. Hasan, Syed 1420
Personal preference: live agent or virtual agent? Schelmetic, Tracey E. Editorial 407
Pipkins adds new pop-up message tools to workforce management. Brief Article 231
Pronexus announces rapid application development environment. Brief Article 192
Reduce cost per order without sacrificing service with "Interactive Agent". 557 announces Microsoft Office System sforce Developer Program. 292 Winter '05 Edition. Product/Service Evaluation 1349
Search engine marketing, VoIP and other news from the telecom front. Tehrani, Rich Column 1833
Siebel announces CRM OnDemand upgrade. Brief Article 115
SimpleCast 3 cent voice broadcast. Brief Article 148
SIPfoundry announces 3 solutions to advance SIP adoption. Brief Article 201
Six Sigma awareness--let's rejuvenate. Lee, Roger 1407
Sonata, Microsoft announce strategic alliance to benefit ISVs, enterprise customers. 204
Speech Technology Excellence Award[TM]. 2298
SPSS' new Clementine 9.0 supports predictive modeling Oracle Data Mining. Brief Article 155
Syntellect launches new contact center suite. Brief Article 193
TechTeam Global announces acquisition of Sytel, Inc. Brief Article 134
Telstra launches Service Provider Solutions in U.S. market. Brief Article 132 launches SMS marketing solution. Brief Article 153
The TMC Seal of Approval. Brief Article 83
Vocent appoints new president, CEO. Brief Article 98
Voice2Form goes live with telephone self-service solutions from NetByTel. Brief Article 170
Want loyal customers? Don't stop at satisfaction. Beck, Todd 1394
West VACD removes agents' geographic limitations. Butcher, David R. 588
Zultys announces VoIP software interface for Mac, Linux. Brief Article 190

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