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Articles from Customer Interaction Solutions (November 1, 2004)

1-69 out of 69 article(s)
Title Author Type Words
ACI Telecentrics chooses Noble as technology vendor. Brief Article 119
Aculab and pulse form alliance to support Microsoft Speech Server 2004. Brief Article 133
Airo Wireless to offer GPRS modules worldwide. Brief Article 163
Altitude successfully integrates Altitude uCI 7 with siebel business applications. 167
Amtech Marketing and WFMG enter strategic alliance. Brief Article 80
APEX Voice announces general availability of call/media processor supporting XP. Brief Article 202
Artisoft to acquire Vertical Networks. 99
Asante updates IntraCore. Brief Article 111
ASC offers increased online storage with MARATHON EVOLUTION. Brief Article 102
ATG introduces e-marketing application to integrate inbound web with outbound e-mail. Brief Article 198
Austin Logistics launches system to predict risk on the first day of new account activity. 114
Avaya announces communications applications to utilize automated speech. Brief Article 212
Bank of America deploys Apptera Locator for Spanish. Brief Article 131
Best Software introduces SalesLogix for Pocket PC. Brief Article 162
CentraView announces service provider program for SFA and CRM. Brief Article 139
Chat, e-mail and self-service, unite! Butcher, David R. 886
Citrix releases GoToAssist 6.0. Brief Article 100
ComponentOne announces ComponentOne Response for embedded self-service. Brief Article 103
CosmoCom receives U.S. patent for IP call center methods. Brief Article 94
Dictaphone announces joint marketing agreement with The Call Center School. 108
eGain announces multichannel Service 7 suite. Brief Article 97
Eicon releases Audio Provider module for Nuance Voice. Brief Article 176
Envision introduces four new business applications for the enterprise. Brief Article 202
Envision names Activa Solutions to expanding global reseller roster. Brief Article 132 makes available its new ergonomic chair to work with users' spine. Brief Article 133
etalk announces new consulting services for contact center customers. Brief Article 134
eTelescript Web-based call center software solution released by Digisoft. 173
Exstream Software adds MSI Systems Integrators to distribution program. Brief Article 141
GM Voices CEO pens Voice Branding book. Brief Article 123
InQuira announces expanded Solution for Contact Centers with two new products. Brief Article 163
IP: customer service anytime, anywhere, via any media. Schelmetic, Tracey Editorial 1059
iVoice provides update on company streamlining. Brief Article 215
Key steps and major challenges in improving customer satisfaction. Smith, Mark 1693
Latest trends and best practices in speech applications. Martin, Azita 1863
Loquendo offers Willem, the new Dutch male voice. Brief Article 85
LSSi names new president, CEO. Brief Article 98
NetWolves adds VoIP to its suite of managed services. Brief Article 144
Optivon selected as LACOM's provider of IP Centrex and VoIP-enabled services. Brief Article 125
PC Mall to become preferred distributor of Voiceglo internet phone service hardware products. Brief Article 115
Peering into the future. Tehrani, Rich 1255
PeopleSoft appoints new CEO, co-presidents, board vice chairman. 135
Precision Response Corporation announces CEO succession. Brief Article 133
Pronexus and Vail Systems offer developers "A SIP of Speech". Brief Article 127
Recruitmax offers vendor management application to help manage contingent labor. Brief Article 96 launches, announces Toolkit for IBM WSAD. Brief Article 251
SAND Searchable Archive brings storage efficiency to SAP BI. Brief Article 128
Sennheiser releases wireless headset system with docking station. Brief Article 126
SER announces new release of its flagship outbound call management system, CPS 8.0. Brief Article 173
Sheer Networks appoints new vice president for Marketing and Business Development. Brief Article 157
snom offers new VoIP phone. Brief Article 116
Speech technology: analysis and justifications part II. Tehrani, Nadji Editorial 1883
Synchronica launches SyncML Gateway for Microsoft Exchange. Brief Article 124
TechExel introduces test management solution. Brief Article 171
The CEO spotlight. Interview 2096
The economics of Indian call center models. Shastri, Ranjit 1751
The economics of looking for a new call center home. Reynolds, Penny 864
Themis Computer joins Network Centric Operations Industry Consortium as founding member. Brief Article 168
Toshiba announces new IP Telephony System, SoftIPT SoftPhone and Wireless IP Telephone. 232
Vantage Commercial changes name to Vantage Software Technologies, acquires AnswerWorks. Brief Article 100
Vocomo announces open standards VoIP IVR product. Brief Article 150
Voice over IP: control where it belongs--in companies' hands. Heberling, Mike 1538
Voice Print unveils Activ! Insight speech analytics technology. Brief Article 143
WatchIT program explains business/technology issues surrounding SOA. Brief Article 120
WebEx releases CRM-integrating Sales Center service. Brief Article 102
WebEx Support Center. Product/Service Evaluation 883
WebSurveyor releases free Web polling tool. Brief Article 145
What you didn't know you could do with your business data: using business-to-business predictive modeling to your advantage. Rowland, Jan 2246
Witness Systems announces reseller distribution partnership with Corsidian. 255
Workplace stress sucks $300 billion annually from corporate profits. Ball, Ron 732

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