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Articles from Customer Interaction Solutions (November 1, 2001)

1-39 out of 39 article(s)
Title Author Type Words
Aegis Locates In Rocky Mount. (RE: Locations). Brief Article 88
AFFINA Is Texas Bound. (RE: Locations). Brief Article 113
Authentify Enables Safer Online Transactions. (New Products). Product Announcement 274
AvantGo Delivers Mobile Sales Application. (New Products). Brief Article 154
Avaya Offers IP Telephony To Small And Mid-Sized Businesses. (New Products). Brief Article 196
Busting Site Selection Paradigms. (RE: Locations). Lehner, Kathie 824
Centerwheel Releases Enhanced Version of Peer Support Solution. (New Products). Brief Article 215
Decentering The Contact Center: Turning and turning in the widening gyre The falcon cannot hear the falconer; Things fall apart; the centre cannot hold; Mere anarchy is loosed upon the world. (Staff). Lounsbury, Erik 2870
Dialog Marketing Elevates E-Mail Effectiveness: As the Internet has matured, marketers have seized upon e-mail as the cure-all for direct marketing for good reason: e-mail is cheap, direct and personal. (Feature). Logan, Janet Product Announcement 1407
Does The World Deserve America? (Publisher's Outlook). Tehrani, Nadji Editorial 1648
eGain eService Enterprise. (Technology Highlights). Evaluation 430
eMation Announces Availability Of Internet-Enabled SCADA Software. (New Products). Brief Article 218
Emvolve Performance Manager. Release 1.5. (TMC[TM] Labs Review). 2727
ESI Announces New Workforce Optimization System. (New Products). Product Announcement 236
Former AT&T Call Center Executives Launch Customer Interaction Center. (RE: Locations). Brief Article 99
France Telecom Develops Multimedia Scarf. (New Products). Brief Article 234
Golden Voice's Virtual Voice. (Technology Highlights). Product Announcement 209
Harte-Hanks Unveils Allink Customer Data Management. (New Products). Product Announcement 201
Intelligent Optimization From deuxo. (Technology Highlights). Product Announcement 338
Inter-Tel Announces General Availability Of Software Version 5.3. (New Products). Brief Article 136
InVision Envisions Northern Ireland. (RE: Locations). Brief Article 92
Irene Online. (TMC[TM] Labs Review). 1059
KANA Releases New iCARE Suite. (New Products). Product Announcement 102
LaGarde Offers StoreFront 5.0 AE. (New Products). Product Announcement 202
Letters to the Editor. Letter to the Editor 915
Losing Customer Care Business to a Manufacturer? (Outsourcing). Johnson, Bryan 1240
Out with the New, in with the Old: A Look at Scheduling Alternatives. (Innovative Management Information). Spraetz, Brian 1888
Prologue Software Introduces Web Demo. (New Products). Brief Article 244
Put Your Customers' Questions To Work. (Feature). Pinkus, Claudio 1883
Quescom Offers Incremental VoIP Solutions. (New Products). Brief Article 201
RightNow Web eService Center 5.0 Available. (New Products). Product Announcement 262
ServiceWare Introduces eService Accelerator Packages. (New Products). Brief Article 193
Sound Advantage Releases New Version Of SANDi. (New Products). Brief Article 162
Still Leaving It To Fate?: Optimizing Workforce Management. (Innovative Management Information). Durr, William Jr. 1875
Terrorism And Islam In Perspective. Hashemian, Vahid Robert 582
TOPCALL Provides Enhanced Convenience For Computer-Telephony. (New Products). Product Announcement 333
Wicom Releases Wicom CSS Version 3.0. (New Products). Product Announcement 169
XMS 2.0 From Vividence. (Technology Highlights). Product Announcement 449
youknowbest Announces New Product Detection Feature. (New Products). Product Announcement 300

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