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Cruising News - Travel Technology.

New York (CruiseGuide - Travel Technology News) Mon, Sep 21, 2015

Delta flight attendants use technology for customer service Delta Air Lines had equipped flight attendants with Nokia Lumia "phablets." Allison Ausband, senior vice president of inflight service for Delta, said the phone/tablet devices allow the attendants "to identify and greet customers by name, highlight a customeras (SkyMiles) Medallion status" and provide real-time flight status updates. Fri, Sep 18, 2015

Hotels embrace Internet and tech-savvy business customers With mobile technology ubiquitous, hotels must adapt and accommodate to attract guests. Chicago, Austin and Miami hotels lead the pack in implementing convenient, effortless tech, from Marriott's plans for wireless in lobbies and Netflix-connected guest-room TVs to Four Season's concierge app for ordering turn-down service or having the valet bring a guest's car around. "As hotels rapidly adopt the new technologies debuting in tech towns ... the next technologies are already being explored," writes Abi Mandelbaum. Thu, Sep 17, 2015

Hotels incorporate VR technology for business travelers Hotel-provided mobile devices and virtual-reality headsets could become standard offerings as hotels move beyond the traditional business center, Jessica Fest writes. "VR stations in the business center will not only help the hotels differentiate themselves from their competition but also provide an additional revenue stream with minimal investment," YouVisit's Endri Tolka says. Thu, Sep 17, 2015

Mobile technology connects hotels and guests Leading hotels are embracing technology and giving guests more control over services. Hilton Worldwide uses Twitter to answer queries made by guests and provide travel information, while Marriott Hotels' Mobile Requests application can be used to order extra pillows and towels. Wed, Sep 16, 2015

Hotel industry leaders weigh in on technology's long-term impact Bluetooth technology will enable guests to create "customized entertainment content and room management," according to Mehul Patel, chairman and CEO of NewcrestImage. Bashar Wali, president of Provenance Hotels, says hotels will rely on guests' personal devices, as these have "surpassed in-room hotel technology to the point of no return." Tue, Sep 15, 2015

Inflight Wi-Fi by US carriers to see upgrade in 2016 Three out of four providers of inflight Wi-Fi to US carriers plan to ramp up their technology for faster streaming. The upgrades will not lead to an increase in cost for passengers. In fact, in an analysis last January, the website Routehappy, which ranks flight amenities worldwide, concluded that on just 1% of flights was there WiFi fast enough to stream video. Only JetBlue flights and portions of United Airlinesa domestic, Caribbean and North American fleet met Routehappyas aBest WiFia standard. The airline WiFi business in the U.S. is divvied up among four primary suppliers: Global Eagle, Gogo, Panasonic Avionics and Thales. From a numbers standpoint, Gogo is the industry leader, controlling more than 70% of the domestic U.S. market share, according to company spokesman Steve Nolan. Tue, Sep 15, 2015

Europe's access to in-flight Wi-Fi to launch European fliers may finally see the same levels of internet availability as US passengers receive. However, the European model may look very different and will try to avoid the same problems the US has faced, writes Edmund Ingham. The European system will be based on satellites rather than broadcast towers and should prevent one company from being able to monopolize the service. Tue, Sep 15, 2015

Marriott tests in-room virtual reality headsets New York Marriott Marquis and London Marriott Hotel Park Lane are testing in-room virtual reality headsets so guests can explore the Samsung MilkVR platform. Marriott has launched VR postcards featuring Chile, China and Rwanda for guest enjoyment. Mon, Sep 14, 2015

Genre Hotels announces new GuestDriven mobile capabilities Genre Hotels has formed a partnership with GuestDriven for the latter's "Express" mobile guest-engagement solution. Genre follows industry leaders, such as Starwood Hotels & Resorts and Hilton Worldwide, that are increasingly focusing on serving guests through their smartphones. Mon, Sep 14, 2015

Making money from in-flight Wi-Fi service Virgin America has announced a new deal with ViaSat, which aims to improve high-speed Internet connectivity on Virgin's flights. The airline is now faced with the challenge of making this connection profitable. Virgin is looking to learn a lesson from competitor JetBlue Airways, which operates a similar in-flight Wi-Fi service. Mon, Sep 14, 2015 CruiseGuide ISSN 1935-6501

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Publication:Cruise Guide
Date:Sep 21, 2015
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