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Convergys Signs Infinys Billing Contract with Indonesian Cellular Operator Satelindo; Infinys to Support Carrier's Launch of 2.5G Mobile Services and Bundled Offerings.

Business Editors/High-Tech Writers


Convergys Corporation (NYSE:CVG), the global leader in integrated billing, employee care, and customer care services, announced today a contract to license Infinys(TM) to PT Satelit Palapa Indonesia (Satelindo). The Indonesian cellular operator will use Geneva(TM), the Infinys application for rating and billing, with the Infinys application for order management to support Satelindo's postpaid services and introduce 2.5G mobile services.

Satelindo is Indonesia's second-largest cellular operator with 3.6 million subscribers as of June 30, 2003. It is a wholly owned subsidiary of PT Indonesian Satellite Corporation (PT Indosat (NYSE:IIT)). Jakarta-based Satelindo was established in 1993 and provides international telephony and satellite communications services in addition to cellular services.

"As we prepare to launch new 2.5G mobile voice and data offerings, Infinys provides the proven convergent services support that is essential to our ability to drive both revenue and subscriber growth with these new products," said Johnny Swandi Sjam, President Director of Satelindo. "The particular Infinys applications that we are deploying will support us with the flexibility and functionality of fully convergent rating and billing and order management and will seamlessly integrate with our existing systems."

"Convergys remains committed to supporting Indonesia's telecommunication services market with the advanced, convergent, billing and customer care solutions next-generation offerings require," said Steve Robertson, President of Convergys' Information Management Group International. "By deploying Infinys, Satelindo can quickly and cost-effectively roll out 2.5G mobile services, respond rapidly to competitive situations, and deliver responsive care to its growing subscriber base."

Convergys will migrate Satelindo's postpaid customer accounts to Infinys and integrate the solution with existing Satelindo systems.

Infinys is built on a component-based architecture that provides unsurpassed flexibility, investment protection, and support. With Infinys, Convergys clients - ranging from mobile to fixed and cable service providers - have the capability for rapid market innovation in their bundling of voice, data, video, and content for their residential and business customers.

About Satelindo

PT Satelit Palapa Indonesia (Satelindo) is a leading telecommunications operator in Indonesia with three lines of businesses: cellular, satellite, and international. Cellular has become the main business of Satelindo, and as of June 2003, it had 3.6 million subscribers.

Its cellular business provides prepaid service, Mentari, and postpaid service, Matrix. Its area of service is nationwide covering Sumatra, Java, Sulawesi, Kalimantan, Bali and NusaTenggara, and Eastern Indonesia.

Satelindo was established in 1993 and is wholly owned by Indosat which is listed on the NYSE (IIT) and Jakarta Stock Exchange (ISAT).

About Convergys

Convergys Corporation (NYSE:CVG), a member of the S&P 500 and the Forbes' Platinum 400, is the global leader in integrated billing, employee care, and customer care services provided through outsourcing or licensing. We serve top companies in telecommunications, Internet, cable and broadband services, technology, financial services, and other industries in more than 40 countries. We also provide integrated, outsourced, human resource services to leading companies across a broad range of industries.

We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers and their employees. This commitment is validated by the more than 1.5 million individual bills our software produces each day to support more than 120 million subscribers, and by the more than 1.7 million separate customer and employee contacts we manage each day, both live and via electronic interaction.

Convergys(R) employs more than 48,000 people in 50 customer contact centers and in our data centers and other offices in the United States, Canada, Latin America, Europe, the Middle East, and Asia. Convergys is on the net at, and has world headquarters in Cincinnati.

(Infinys and Geneva are trademarks and Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)
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Publication:Business Wire
Geographic Code:1USA
Date:Nov 13, 2003
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