Convergys Gets A Keane Duo.
Convergys Corp. has purchased two technical help desk customer
contact centers from Keane, Inc., a business and information technology
consulting firm. The acquisition involved Convergys' purchase of
Keane's technical support centers in Tucson, Arizona, and Kirkland,
Washington, which together employ approximately 1,000 people. These two
technical support centers currently provide integrated technical help
desk support services for firms in high-tech software, hardware and
financial services. Convergys said the acquisition adds to its technical
support resources in what they term a high-growth sector and strengthens
its position in CRM provisioning.