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Convergys Gets A Keane Duo.

Convergys Corp. has purchased two technical help desk customer contact centers from Keane, Inc., a business and information technology consulting firm. The acquisition involved Convergys' purchase of Keane's technical support centers in Tucson, Arizona, and Kirkland, Washington, which together employ approximately 1,000 people. These two technical support centers currently provide integrated technical help desk support services for firms in high-tech software, hardware and financial services. Convergys said the acquisition adds to its technical support resources in what they term a high-growth sector and strengthens its position in CRM provisioning.
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Title Annotation:Company Business and Marketing
Publication:Customer Interaction Solutions
Article Type:Brief Article
Geographic Code:1USA
Date:Mar 1, 2001
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