Contactual OnDemand Contact Center Version 6 is optimized for supporting home-based agents. The agent interface makes it easy for them to learn and use the application. The solution removes the fears of supervisors of not being able to effectively manage these out-of-sight employees through access to critical contact center metrics in real time. Call reporting, monitoring, service level management, historical reports and more are all available on demand.
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|Publication:||Customer Interaction Solutions|
|Article Type:||Brief article|
|Date:||Apr 1, 2009|
|Next Article:||Research firm datamonitor.|