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* Contactual's ( has updated its offerings with Contactual On-Demand Contact Center Version 6, which offers better security, a new reporting API, and an improved IVR editor. It also has a redesigned agent toolbar, ability to broadcast notices to agent groups, enhanced chat functions and desktop sharing to make agents more productive and improve job satisfaction. Platform capacity, stability and interactive toolbar performance are all significantly improved over previous versions.

Contactual OnDemand Contact Center Version 6 is optimized for supporting home-based agents. The agent interface makes it easy for them to learn and use the application. The solution removes the fears of supervisors of not being able to effectively manage these out-of-sight employees through access to critical contact center metrics in real time. Call reporting, monitoring, service level management, historical reports and more are all available on demand.
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Publication:Customer Interaction Solutions
Article Type:Brief article
Geographic Code:1USA
Date:Apr 1, 2009
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