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Complacency rules.

There are instances of poor, indifferent service in many retail outlets across the Gulf - during this period of lean demand.

Restaurant staff are slower and forgetful, pharmacy staff are rude and indifferent.

Granted that sales are slow these days due to the global recession. However, if staff of restaurants and shops neglect customer service, they will drive their consumers away to competing outlets.

This is the time to render top-class service, so as to retain existing clientele and attract new buyers!

Rajendra Aneja

Copyright 2009 Gulf Daily News

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Publication:Gulf Daily News (Manama, Bahrain)
Date:Oct 5, 2009
Words:96
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