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Company links tennants with management.

A new web-enabled software product called BuildingLink is improving the way building management companies communicate with their building staffs and occupants. The top-to-bottom system is also helping boards and tenants enjoy a more interactive level of communication with owners, management and superintendents.

BuildingLink gives management and tenants of residential and commercial properties a 24/7 presence on matters relating to the day-to-day operations of their building. The program operates on the web through a standard dial-up modem or dedicated internet line that users can access via any web browser from their home, office or while traveling.

"BuildingLink makes it easy for managers to know what is going on in their buildings at all times," said Jerry Kestenbaum, BuildingLink President. "This is a sophisticated, all-in-one tool for property management companies."

BuildingLink has several basic modules as well as several custom-designed modules that can be activated for a building's particular needs. And to ensure management control, owners and managers can establish levels of password-protected access for different users.

BuildingLink's maintenance module lets occupants post requests for repairs and check on their progress. The maintenance staff can periodically review the status of all job orders by type of repair, date, status (completed or active), apartment or section of the building. They can arrange job orders by priority, date filed and category, schedule appropriate service contractors, keep progress reports on the status of jobs and send e-mail status reports to tenants. Maintenance supervisors can create pre-formatted answers to respond effortlessly to occupants' most frequently asked questions.

As a powerful communications tool, BuildingLink can be used by management to efficiently gather information it would not have otherwise have known. For example, management can conduct surveys to determine tenants' opinions on policy changes, proposed cost increases and other matters relating to building operation and maintenance. Management also can develop reports that analyze problems, and calculate charges for repairs billed to occupants.

Documenting and archiving communications between management and tenants can help to avoid misunderstandings. To this end, BuildingLink provides a library where management and the board can post information such as official notices, minutes of meetings, downloadable forms and emergency instructions. These documents can include attachments or links to other websites, allowing building managers to create robust online resource centers for their buildings.

"We expect our product to define the industry standard for web-enabled single and multi-building communications systems," says Jerry Kestenbaum. "Implementing it will be the easiest buy or build decision that management can make."
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Title Annotation:BuildingLink
Publication:Real Estate Weekly
Article Type:Brief Article
Geographic Code:1USA
Date:Jul 19, 2000
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