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Publications in Telecommunications industry

1-27 out of 27 publication(s)
Publication Audience Format Latest Issue Articles
AI News Trade Newsletter Jan 1, 2018
AI Update Trade Newsletter Oct 31, 2018
Audiotex Update Trade Newsletter Jul 1, 2017
Communications & Strategies Trade Magazine/Journal Oct 1, 2015
Communications News Trade Magazine/Journal Mar 1, 2009
CRM Magazine Trade Magazine/Journal Oct 1, 2018
  • Customer Service Needs to Tackle Customer Emotion: How a customer feels about an interaction is the biggest contributor to good CX.
  • Which CRM Features Are Small Businesses Not Taking Advantage of? This year's version of 'ask the vendors' examines what SMBs might be missing.
  • TENMAT Builds Revenue with PipelineDeals CRM: The manufacturing company uses its CRM to increase sales by 30 percent.
  • ICS+ Streamlines Its Business with The automated systems provider has broken down silos thanks to its Salesforce suite.
  • Jewelry TV Unearths a Data Management Gem in Riversand: The TV retailer has tripled the amount of product information on its website.
  • COLLEGES CAN'T CLING TO OLD CRM TECHNOLOGY: Higher education today needs CRM systems that can integrate and adapt.
  • Customer Service Considers a WAGE INCREASE: Agent attrition is still a major concern for contact center operators, but pay is just one issue.
  • Companies Can Innovate and Cut Costs with Costovation: R&D doesn't have to suffer just because money's tight.
  • The Four Stages of Content Consumption: The content that B2B audiences consume reflects their position in the conversion funnel, research finds.
  • An Empowered Workforce Needs a Culture of Engagement: Employee engagement, employee experience, and employee enablement have to come together.
  • Businesses Are Hesitant to Invest in Retargeting: Despite its many benefits, businesses don't use retargeting because they fear a consumer backlash.
  • The Five Levels of Customer Experience: A recent report from Gartner proposes a CX pyramid.
  • Buyer Enablement Is the Key to B2B Sales: Much of the sales process happens before sales reps get involved.
  • Sales Is Merging with Science: More STEM graduates are finding their niche in sales careers.
  • Automating Customer Service Means Striking a Balance: Too much automation can leave customers feeling put off.
  • Innovation Is What Makes Us Great: Customer service flourishes in a climate where people are free to innovate, and fail, and start over again.
  • Paying Employees for Delivering Good CX Is a Bad Idea: Money can be a shortcut to accountability. Here's how to wean yourself off of monetary...
  • It's Time for Marketers to Go Back to School.
  • 4113
    Customer Trade Magazine/Journal Jan 1, 2017
    Customer Interaction Solutions Trade Magazine/Journal Jul 1, 2012
    DigiWorld Economic Journal Communications & Strategies Trade Magazine/Journal Oct 1, 2017
    Information World Review Trade Magazine/Journal Nov 1, 2010
  • Info junkie who just can't turn off: how do you fare in the web 2.0 world?
  • Share nicely for research to thrive: The Climategate affair has put a spotlight on the STM sector's research data responsibilities.
  • Geologists strike it rich: Elsevier's Geofacets puts maps and geo-content at scientists' fingertips.
  • Cambridge takes the e-book lead: in the e-book race, one of our oldest universities has its sights fixed firmly on the future.
  • So what's it worth, then? Valuation catalyst mines BvD's corporate databases to tell you.
  • Open up to the public: this year's hottest public sector topics are transparency, open data policies and delivering more for less, as Archana...
  • Keeper of the information kingdom: Oliver Morley, acting chief executive of the national archives, talks about the organisation's new open government...
  • The exhibitors at online information 2010.
  • How to work in the linked and social web: Peter Williams takes a sneak preview of what's on the agenda at online information 2010.
  • Web attitudes are strangling copyright: stricter laws demanded to counter assumptions that online content is or should be free.
  • Cloudmakers must banish fog: mobile devices, faster broadband, bespoke apps and cloud services have turned the dream of any time, any place access to...
  • BI back to manual handling: the inefficiency of business intelligence infrastructures and implementations is compromising the quality of corporate...
  • The finest face: Facebook shows the social web triumphant.
  • Lip service without the bite: governance is the word on everyone's lips, but the notion is toothless, says.
  • Free data and the austerity mindset: after the government's commitment to transparency survived the spending review unscathed, Tim Buckley Owen...
  • Mining the corporate gold: balancing competing demands is essential.
  • Take that! and that!
  • To infinity and beyond.
  • Library figures just the 'calm before the storm'.
  • Google escapes with wrist slap for street view breach.
  • 360
    International Journal of Digital Information and Wireless Communications Academic Magazine/Journal Jul 1, 2018
    Internet Business News Trade Magazine/Journal Nov 14, 2018
    NTT Topics Trade Newsletter Oct 14, 2013
    Radio and Television Business Report (RBR+TVBR) Trade Newsletter Nov 14, 2018
    Radio Frequency Identification: What you should know General Pamphlet Mar 9, 2009
    RBOC Update Trade Newsletter Apr 1, 2015
    Revista de Direito, Estado e Telecomunicacoes Academic Magazine/Journal May 1, 2018
    Rural Telecom Trade Magazine/Journal Sep 22, 2018
    Rural Telecommunications Trade Magazine/Journal Aug 10, 2018
    Tele-Service News Trade Newsletter Oct 31, 2018
    Telecom Update Trade Newsletter Oct 31, 2018
    Telecomworldwire Trade Newsletter Nov 14, 2018
    Telephone IP News Trade Newsletter Oct 31, 2018
    The Exchange Trade Newsletter Jun 1, 2011
    Video Age International Trade Magazine/Journal Jun 1, 2018
    Worldwide Telecom Trade Newsletter Nov 1, 2014
    Worldwide Videotex Update Trade Newsletter Oct 31, 2018

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