Comm100 launches Agent Assist.
M2 EQUITYBITES-July 2, 2019-Comm100 launches Agent Assist
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Comm100, a global provider of omnichannel customer experience solutions, has announced the launch of Agent Assist, an AI-powered virtual assistant that helps agents respond to customer queries more quickly, accurately and confidently than ever before, the company said.
Agent Assist significantly reduces the time agents spend hunting for answers, resulting in faster resolution, higher capacity and more time to focus on more complex or sensitive customer inquiries--all to higher customer satisfaction scores.
As AI matures, many companies are weighing the impact this new technology can have on their customers' experience with their brand, and agent-facing AI is at the heart of that conversation. Agent Assist helps agents become smarter and more efficient, monitoring chat conversations and pulling relevant information from company data in real time so that agents can access the answers they need faster and more accurately.
Comm100 is an award-winning global provider of omnichannel customer experience solutions powered by automation, AI and a friendly interface that's fast and simple for both visitors and agents. Comm100 helps organizations like AXA, Leviton, Viata, Stanford University and Veridian Credit Union exceed customer expectations through more meaningful engagements. With headquarters in Vancouver, Canada, and over 10,000 customers worldwide, we help make customer conversations count. Learn more at www.comm100.com/.
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|Publication:||M2 EquityBites (EQB)|
|Date:||Jul 2, 2019|
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