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Comdisco introduces latest version of CLASS in North America and Europe.

ROSEMONT, Ill.--(BUSINESS WIRE)--Nov. 25, 1996--

Version 4.4 Features Web Application for Intranets,

Interface to Remedy Help Desk Application, Support for

Oracle Database

Comdisco Inc. (NYSE:CDO) today announced enhancements to CLASS, the company's integrated asset management software tool that allows organizations to electronically order, track, and manage PCs and other high-tech assets.

CLASS Version 4.4, available immediately, features a unique Web application for companies' intranets. Authorized users within an organization can now access certain CLASS functions through their company's intranet Web browser, significantly lowering support costs, streamlining the requisition process, and reducing technical requirements to access CLASS. Intranet users can build and submit procurement requests, check the status of orders, and make queries about assets' locations, configurations, and users.

Version 4.4 also features an interface to Remedy Corporation's Action Request (AR) System, the industry's leading help-desk application, offering companies the ability to greatly reduce costs and improve response time for help-desk calls. Organizations using the AR System and CLASS can now populate AR System screens with CLASS data, instantly identifying individual callers' key asset data, such as hardware and software configurations and location information. According to the Gartner Group, a Stamford, Conn.-based research firm, this inventory knowledge can reduce the length of an average help desk call by 50 percent and can reduce overall help desk costs by as much as 57 percent. For a typical organization with 2,500 PCs, this equates to more than $200,000 in annual help desk savings.

CLASS Version 4.4 also features support for the Oracle 7, Version 7.3 database. This is in addition to CLASS' current support for Microsoft SQL Server on Windows NT and Sybase 10.

A recent Comdisco study, The Asset Management IndexSM, found that only 12 percent of companies are effectively managing their distributed computing assets. A central asset data repository, such as CLASS, is fundamental to effective asset management, which industry analysts define as a systematic approach to managing high-tech assets.

"The latest version of CLASS keeps us at the forefront of this emerging market," said William Bray, executive vice president of Comdisco Technology Integration Services. "Combined with our professional implementation and management services, Comdisco has the industry's leading resources, skills, and experience to help companies execute life-cycle asset management programs."

CLASS, originally launched in 1990, is an integrated asset management software tool for the electronic ordering, tracking, and management of PCs, software, and other high-tech assets. Comdisco also offers a full range of professional services to help companies assess, implement, and manage life-cycle processes, systems activities, and technology infrastructures.

Comdisco Inc. (NYSE:CDO), a technology services company, is one of the world's leading providers of solutions that help organizations reduce technology cost and risk. These services include asset management, business continuity, network services, and equipment leasing. Comdisco's revenue totaled $2.4 billion for the fiscal year ended September 30, 1996. For more information, visit Comdisco's Web site at -0-

Comdisco and CLASS are registered trademarks, and The Asset Management Index is a service mark, of Comdisco Inc. Other company and product names are trademarks of their respective organizations.

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CONTACT: Comdisco Inc., Rosemont

Neal Lulofs, 847/518-5616
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Publication:Business Wire
Date:Nov 25, 1996
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