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College appoints manager.

City of Sunderland College has appointed Louise Doyle, 30, as manager of its new pan-regional Centre of Vocational Excellence for the call-centre industry, which is on the college's Teleport site on the Doxford Business Park.

Joining from mobile phone giant Orange, where she was a customer service manager at its Cobalt call centre, Ms Doyle brings 12 years' experience in the call-centre industry to the post.

She heads a team of lecturers primarily responsible for developing the college's growing commercial call-centre training business.

She will also be working closely with her team to develop a range of flexible NVQ training programmes for individuals who work in, or want to work in, a call centre.
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Publication:Evening Chronicle (Newcastle, England)
Date:Jun 3, 2004
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