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Cognitive computing and AI in KM.

Cognitive systems and AI are changing the way organizations search for and discover important information, as well as how it is analyzed to create knowledge.

KMWorld recently held a webinar with David Seuss, chief executive officer, Northern Light Group (https://north-ernlight.com), and Amy Guarino, chief operating officer, Kyndi (https://kyndi.com), who discussed how cognitive computing and AI are setting the stage for next-gen KM.

According to Seuss, currently, 80% of U.S. CEOs believe that AI will change the way they do business in the next 5 years. However, there are challenges, including defining an AI strategy, finding AI-literate workers, getting data AI-ready, and ensuring AI is trustworthy and responsible. Delivering on the promise of machine learning requires lining up many disparate pieces across many domains, Seuss said.

Before diving into cognitive computing, organizations should pick a problem that can be solved using techniques and resources available today and is central to an important business process that cannot be solved any other way.

The problem most businesses face now is that unstructured data creates workplace inefficiencies, Guarino explained. With big data issues of volume and velocity, enterprises can't find what they want. There is too much information for humans to read and it is difficult to see the hidden relationship through the forest of big data, Guarino said.

Kyndi can help, Guarino said, with capabilities to gather documents related to a particular area of interest; ingest and convert to text; create a cognitive memory graph; generate a proto-ontology; calibrate as needed; and generate signals. I

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Title Annotation:KMW webcasts KMWorld Live
Publication:KMWorld
Date:Jul 1, 2019
Words:257
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