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Clinton Hospital named tops in patient satisfaction.

CLINTON - Patients have named Clinton Hospital as the number one hospital in New England. After receiving the latest Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Survey results, Clinton Hospital learned that its cumulative average of scores in all 10 categories landed the hospital in the top spot, not only in Massachusetts, but out of all 176 New England-based hospitals surveyed.

"Clinton Hospital notoriously scores well on HCAHPS patients satisfaction surveys, which are required by the Centers for Medicare and Medicaid Services (CMS)," said Sheila Daly, president and CEO of Clinton Hospital. "Our staff works very hard to ensure that no details are overlooked and strives to see an improvement from quarter to quarter. The latest results show that our scores went up in nine out of the 10 categories measured, and remained the same in one category, which is outstanding."

The HCAHPS Survey measures the patient experience in all areas of care such as communication with nurses and physicians, pain management, cleanliness and quietness in the hospital environment, and overall ranking and likelihood of recommending the hospital to others.

"Patients have always been and will continue to be the number one priority at Clinton Hospital," Daly said. "We work closely with our Patient and Family Advisory Council to identify areas for improvement and are constantly looking at our processes for any opportunities to do a better job and provide a greater patient experience. We're always striving for that unexpected behavior or special touch that will `wow' our patients and make them feel well cared for."

Clinton Hospital currently is building a $15 million Emergency Department building. Officials say, with spacious and private exam rooms, and state of the art, specialized areas for customized patient needs, the hospital's new Emergency Department will be positioned to offer the ultimate patient-centered care.
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Publication:Telegram & Gazette (Worcester, MA)
Date:Feb 15, 2013
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