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Click Commerce Inc.

Click Commerce Inc., a provider of collaborative extranet solutions, has announced general availability of the 7.5 Business Suite. The new release integrates a wide range of activities that make it easier for businesses to leverage their partner relationships and improve presales, sales and after-sales service. "Using 7.5, companies can create closer links with their partners, capture more orders and react more quickly to shifting partner needs and market demands," says Nancy Koenig, vice president, product operations.

The Click Commerce Business Suite provides an end-to-end solution that reduces channel costs and helps customers empower their partners to function more efficiently and more profitably. Supported business processes include partner recruitment and profiling, lead distribution, market segmentation, order management, warranty and returns, training and certification, channel forecasting and point-of-sale analysis, as well as marketing funds management.

New to 7.5 are integrated ordering and after-market services processes, along with business process improvements, such as multi-threaded workflow and cycle-time reporting to help customers drive continuous improvements in their channel operations

Release 7.5's new functionality includes:

Order Management. New Quote-to-Order and Lead-to-Order functionality improve order capture and lead conversion rates and allow companies to close more business and extend their reach. The pricing flexibility and configurable approval, shipping and fulfillment options provide a complete distributed order management solution.

Funds Management. Newly integrated with Promotions and Campaigns, the Funds Management application helps companies calculate overall campaign and partner-specific return on investment and account for payments made for marketing activities.

Returns. With configurable business rules for approving and routing return requests based on product line and type or amount of return, Returns reduces the administrative effort and cycle time inherent in processing return requests. Tight integration with Warranty and Product Catalog means users can create return requests synchronized with order and invoice numbers, reducing manual touch points and processing times and eliminating incomplete or unresolved returns.

Warranty. Warranty enables companies to create multiple warranty programs online and tie them to specific product lines. In addition to automating the process of warranty registration and claims, automated Return Material Authorizations (RMA's) created during online claim submission provide bar-coded shipping documents for faster processing and accurate handling.

Workflow Engine Enhancements. Enhancements put more functionality into the hands of business users. Multi-threaded workflow enhancements give companies greater flexibility in tailoring the solution to match their business processes, and the new, delegated administration features ensure better management of tasks across complex business units and partner structures.

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Publication:Financial Executive
Geographic Code:1USA
Date:Dec 1, 2004
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