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Claims collapsing.

Dear Editor,

I am the program director for the Associate in Claims program here at the Institutes. I just finished reading Peter Rousmaniere's two articles, "Cascading Into Collapse" and "Crawling Back From the Brink," on page 26 of the January 2007 issue of Risk & Insurance[R]. I completely agree with his depiction of the collapse of a claims organization, and how to recover from it. I am researching the educational needs of claims people. My research, which looked at all lines, leads me to believe that many claims departments are struggling because of their dependence on technology for decision-making. My expectation is that the claims department of the future will be 70 percent processors and 30 percent "true" adjusters.

DONNA J. POPOW, JD, CPCU, AIC

Assistant Vice President, Ethics Counsel

American Institute for CPCU

Insurance Institute of America
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Title Annotation:LETTERS TO THE EDITOR
Author:Popow, Donna J.
Publication:Risk & Insurance
Article Type:Letter to the editor
Date:Mar 1, 2007
Words:138
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