Cincinnati Bell Chooses Virtual Hold Queue Management.
When Cincinnati Bell customer service agents are not immediately available to answer billing or service questions, the Virtual Hold system enables callers to hang up but keep their place in line. Callers are informed of their estimated wait time and given the callback option. When customers select a callback and enter their phone number, they are then free to go about their business as the system holds their place in the queue. Virtual Hold places a return call to the customer when he is next in line to speak with an agent, providing the customer with a high level of service and convenience.
Virtual Hold is expected to increase customer satisfaction and provide operational efficiencies for Cincinnati Bell. The queue management solution will be installed in early 2005 at Cincinnati Bell's Business Group call center.
About Cincinnati Bell
Cincinnati Bell is one of the nation's most-respected and best-performing local exchange and wireless providers, with a legacy of unparalleled customer service excellence and financial strength. Cincinnati Bell provides a wide range of telecommunication products and services to residential and business customers in Ohio, Kentucky and Indiana. www.cincinnatibell.com
About Virtual Hold Technology
VHT is the leading provider of intelligent Queue Management Solutions for Fortune 1000 clients. Since its inception in 1995, VHT's patented award-winning Virtual Queuing technology has provided callback solutions focused on enhancing the customer experience for financial services, energy utility, insurance, telecommunications, cable, wireless and retail corporations such as Wells Fargo, Baltimore Gas & Electric, Direct Line, BellSouth, Cox Communications, Bell Mobility, Ticketmaster and Avon. To learn how VHT's queue management solutions can help you increase customer satisfaction and reduce contact center costs, visit www.virtualhold.com.
Copyright (C) 2004 Virtual Hold Technology LLC (R) All rights reserved.
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|Date:||Dec 21, 2004|
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