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Chapter 8 Ticket exchanges.

This chapter will familiarize the student with ticket exchange procedures required for flight reservation changes after the ticket is issued. Emphasis is placed on the following types of ticket exchange transactions: (1) even exchange, (2) exchange with additional collection, and (3) exchange with refund.
LEARNING OUTCOMES

At the end of this chapter, the student should be able to:

1. Complete the REN document and the new ticket for an even
   ticket exchange.

2. Complete the REN and the new ticket for a ticket exchange
   with additional collection.

3. Complete the REN and the new ticket for a ticket exchange
   with a refund.


KEY TERMS

* even exchange

* exchange with additional collection

* exchange with refund

INTRODUCTION

A ticket exchange transaction is processed whenever the travel agent issues anew ticket in exchange for another ticket that was previously issued. There are three types of exchange transactions:

* Even exchange

* Exchange that involves an additional collection

* Exchange that involves a refund

Each type of exchange transaction involves three documents: (1) the old or original ticket, (2) refund/exchange notice, and (3) the new ticket.

Even Exchange
even exchange

A transaction that results
when a new ticket is issued
in exchange for an original
ticket and the total value of
each ticket is the same.


An even exchange occurs when a new ticket is issued in exchange for an original ticket and the total value of each ticket is the same. For example, Mr. Tompkins received a roundtrip ticket between Atlanta and Los Angeles a couple of weeks ago from your agency. He had to change the date of his return flight. Because of this change, the direct flight on which he was originally booked was not available on the new date. He is now booked on a different direct flight. You will issue a new ticket in exchange for the old ticket. However, this change did not affect the price of his ticket.

Price of old ticket = $850 [right arrow] Price of new ticket = $850

Exchange with Additional Collection
exchange with
additional collection

A transaction that results
when a new ticket is issued
in exchange for an original
ticket and the total value of
the new ticket is more than
the total value of the
original ticket.


An exchange with additional collection occurs when a new ticket is issued in exchange for an original ticket and the total value of the new ticket is more than the total value of the original ticket. For example, Mary Mordell was issued a round-trip ticket from St. Louis to Tampa in the amount of $750. Before departure she changed her itinerary to include an additional stopover in Atlanta on the way. This change resulted in a higher ticket price of $900. This change requires a new ticket and an additional collection of $150 from the client.

Price of old ticket = $750 + $150.00 [right arrow] Price of new ticket = $900

Exchange with Refund
exchange with refund

A transaction that results
when a new ticket is issued
in exchange for an original
ticket and the total value of
the new ticket is less than
the total value of the
original ticket.


An exchange with refund occurs when a new ticket is issued in exchange for an original ticket and the total value of the new ticket is less than the total value of the original ticket. For example, Mrs. Dagwood was issued a round-trip ticket between Miami and Chicago. The total amount of the ticket was $800. That was the best fare for which she qualified at the time of ticketing. Since then, the airline introduced a lower discount fare. After checking the travel restrictions and availability, the agent is able to issue a new ticket based on a nonrefundable fare in the amount of $500. Because the original ticket did not have any change penalties, the client receives a new ticket plus a $300 refund.

Total price of old ticket = $800 - $300 [right arrow] Total price of new ticket = $500

REFUND/EXCHANGE NOTICE (REN)

The refund/exchange notice is used not only to record straight refund transactions (without a ticket exchange) but also to record ticket exchange transactions.

There are some differences when you complete a REN for a ticket exchange rather than for a straight refund transaction. The entries that are different are noted below with an asterisk (*) for easy reference (Figure 8-1).

[FIGURE 8-1 OMITTED]

1 Agency Code No.: Enter the eight-digit travel agency code.

2 Today's Date: Enter the date on which the REN is being issued. Use numerical date entries.

3 Passenger Name: Enter the passenger's name as it appears on the original or exchanged ticket.

* 4 Cardholder/Corporate Name: For exchange transactions involving a refund or additional collection to a credit card, enter the name of the cardholder or corporate name if it differs from the name of the passenger.

* 5 Form of Payment/Account Number: For exchange transactions that involve money (either additional collection or refund), enter the form of payment involved. If the exchange form of payment is credit card, enter the two-letter credit-card designator (AX, for example) and the account number. If the exchange form of payment is by cash or check, enter the same. For even exchanges, leave this box blank.

* 6 Transaction Type: Check only the one box that describes the type of transaction.

** Straight Refund: Straight refunds (no exchange) only

** Add Collect: Ticket exchange with additional collection from client

** Even Exchange: Ticket exchange with no additional/refund involved

** Refund with Exchange: Ticket exchange with a refund due to the client

* 7 Total Cost of New Ticket(s): This is box A. Enter the total cost of the new ticket being issued. This includes the base fare and all taxes and PFCs from the new ticket.

* 8 Base Fare of Old/Refunded Ticket(s): This is box B. Enter the base fare (no taxes or PFCs) from the old or original ticket.

* 9 Taxes: The three tax boxes must reflect the individual taxes from the old or original ticket. Copy the taxes as they appear in the lower left-hand corner of the old ticket. Enter the codes shown for the taxes, for example, US, ZP, and XF. If you have more than three taxes, enter the first two tax amounts in the first two boxes, respectively. Combine the remaining taxes into a single combined tax with code XT and enter in the third tax box.

* 10 Total Cost of Old Ticket(s): This is box F. This box must reflect the total value of the old ticket. This value is copied directly from the old ticket. The sum of boxes B through E should equal box F.

* 11 Total Cost of New Tkt(s) minus Total Cost of Old Tkt(s): This is box G. The amount is always box A (Total Cost of New Ticket) minus Box F (Total Cost of Old Ticket). This may be a positive number, a negative number, or zero:

** If box A is greater than box F, box G will be positive. This indicates that you must collect additional money from your client.

** If box A is less than box F, box G will be negative, indicating a possible refund to your client.

* 12 Administrative or Penalty Fee: This is box H. This is for any administrative and/or penalty fee due to changes. The administrative/penalty fee can be a percentage of the fare of the old ticket, or a flat amount (such as $25, $75, and so on). If applicable, this penalty amount applies to the old or original ticket.

* 13 Amount Collected from or Refunded to Client: This is box I. This amount is always the sum of box G and box H. Box I reflects the amount you will collect from or refund to your client.

** If box I is positive, the transaction is an Add Collect.

** If box I is negative, the transaction is a Refund with Exchange.

** If box I is zero, the transaction is an Even Exchange.

* 14 Commission on New Ticket(s): Enter the dollar amount of commission you should receive on the new ticket.

* 15 Commission on Admin/Penalty Fee: Enter the dollar amount of commission you should receive on the administrative/penalty fee, if applicable.

* 16 Commission Returned on Old Tkt(s): Enter the dollar amount of commission you are returning on the old or original ticket. Enter zero if no commission is being returned.

* [17] Commission Due to/from You: Add the commission on the new ticket, plus the commission on the penalty/admin fee (if applicable), minus the returned commission on the old ticket (the first, second, and third commission boxes, respectively). The final number is the amount of commission either due to you (the travel agency) or from you (back to the airline).

** If the amount is positive, the commission is due to you (the agency).

** If the amount is negative, the commission is due from you (the agency).

* 18 Unused PFCS from Old/Refunded Ticket(s): Enter any unused PFCs from the old or original ticket only. Enter the three-letter airport code and the amount. Remember: show PFCs from old/refunded ticket only (and not the new one).

* 19 Old Ticket Number(s): Enter the coupon number(s), three-digit validating airline code, and form and serial number of the original ticket being exchanged.

* 20 New Ticket Number(s): Enter the three-digit validating airline code, form and serial number, and check digit (eleventh number) of the new ticket being issued.

NEW TICKET ENTRIES

When completing the new ticket in exchange for an old or original ticket, all standard entries are made except for the special entries described as follows (see Figure 8-2):

[FIGURE 8-2 OMITTED]

[1] Origin/Destination: Enter the origin and final destination in city code.

[ILLUSTRATION OMITTED]

[2] Issued in Exchange For: Enter the ten-digit ticket number of the old or original ticket.

[ILLUSTRATION OMITTED]

3 Original Issue: Enter the following information pertaining to the old or original ticket.

** Validating carrier's three-digit code

** Ten-digit form/serial ticket number

** City code of place of ticket issue

** Date of original issue

** Travel agency's code (from identification plate)

[ILLUSTRATION OMITTED]

4 Not Valid After: If the new fare does not require a maximum stay, enter an expiration date of one year from the date of issue that appears on the old ticket.

5 Form of Payment: For even and refund ticket exchanges, enter the form of payment that appears on the old ticket.

For ticket exchange with additional collection, enter the following in this sequence:

* Original form of payment

* A/C (for additional collection)

* Form of payment used on the new ticket

* Additional amount collected

[ILLUSTRATION OMITTED]

6 Commission/Tax value boxes: Enter EXCH (for exchange) in each box. Do not enter actual commission and tax amounts (these are recorded on the REN).

[ILLUSTRATION OMITTED]

EVEN EXCHANGE TRANSACTIONS

An even exchange transaction involves three documents: the original ticket, the new ticket, and the refund/exchange notice. Remember, an even exchange does not involve a refund or additional amount. The total value of the old ticket and new ticket is the same.

Here is an example of an even ticket exchange transaction. Figure 8-3 is the original ticket issued to your client, Mrs. Perry. She was departing on a US Airways connection on October 16 and returning on a US Airways direct flight on October 19. The ticket is based on first class.

Passenger Perry changed her return date to October 21. She was confirmed on a different flight number, which departs in the morning. She is still traveling first class round-trip. She has returned the original ticket for the new ticket (Figure 8-4). This is an even exchange because the fares are exactly the same.

[FIGURE 8-3 OMITTED]

[FIGURE 8-4 OMITTED]

KEY POINTS

Please note these special entries on the new ticket:

* Origin/Destination: The city code for the origin and final destination city (Memphis) is entered.

* Issued in Exchange For: Original ticket number is 8428170040.

* Original Issue: This is information from the original ticket:

[ILLUSTRATION OMITTED]

* Commission/Tax value: EXCH is entered in each box.

* Form of Payment: Form of payment is that of the original ticket.

* Coupons Not Valid After: Expiration date (08OCT03) is one year from date of original issue (08OCT02).

REN:

Figure 8-5 is the completed REN for this even exchange. As you can see, this document contains important information regarding both the original and new ticket documents.

* KEY POINTS

* Because this is an even exchange, leave the form of payment blank.

* Study the Amount to Be Refunded/Collected boxes. The total cost of the new ticket includes fare plus taxes and PFCs. Because the total cost of the old ticket (box F) is the same amount, the "Amount Collected from or Refunded to Client in box I is zero.

* There is no commission due to the agency or due from the agency because it is an even exchange (commission on new ticket minus commission on old ticket is zero). The original commission of $33.23 is kept by the agency.

* New ticket number boxes contain the validating airline numeric code and the tendigit ticket number. Notice that the eleventh digit called the check digit is also added. This digit appears in the bottom right section of the original airline ticket.

* In the Unused PFCs boxes, show any PFC amount(s) that appeared on the old ticket.

[FIGURE 8-5 OMITTED]

* CHECK POINT 8- 1

1. Figure 8-6 is the old ticket you issued to passenger LeRoque. One week later she made some changes to her reservation. Complete her new ticket and the refund/exchange notice according to the new reservation.

Original ticket:

[FIGURE 8-6 OMITTED]

New reservation:

[ILLUSTRATION OMITTED]

Complete the new ticket:

[ILLUSTRATION OMITTED]

Complete the REN:

[ILLUSTRATION OMITTED]

2. Figure 8-7 is the old ticket you issued to passenger Wilson. Before departure you had to make some changes to her reservation. However, the changes did not affect the total price of the airline ticket. Complete her new ticket and the refund/exchange notice according to the new reservation.

Original ticket:

[FIGURE 8-7 OMITTED]

New reservation:

[ILLUSTRATION OMITTED]

Complete the new ticket:

[ILLUSTRATION OMITTED]

Complete the REN:

[ILLUSTRATION OMITTED]

EXCHANGE WITH ADDITIONAL COLLECTION

Exchanges that involve additional collection are similar to even exchange transactions because the same documentation is used: the original ticket, the new ticket, and the refund/exchange notice.

An additional collection (called an "add collect") involves a new ticket with a higher total value than the original ticket. This can occur when there is any change to the reservation that results in a higher fare or tax amount.

Another common situation that results in an add collect transaction is the collection of an exchange penalty. Many discount fares levy a penalty if the passenger makes a change to the ticket. The old and new ticket may be based on the same price and involve an additional collection at the same time because of an exchange penalty.

Here is an example of a ticket exchange with an additional collection. Figure 8-8 is the original ticketing issued to your client, Larry Ketcham. He is booked on a nonrefundable fare. A few days before departure, passenger Ketcham changed his return date. As a result, he is now booked on a connecting flight that changes his total fare amount (total fare increase is due to an increase in segment tax). Because of this change, you have to issue a new ticket and collect an additional amount.

Original ticket:

[FIGURE 8-8 OMITTED]

The changes you made to passenger Ketcham's booking resulted in the following new itinerary and price:

[ILLUSTRATION OMITTED]

What makes this an additional collection? Do a price comparison between the fare, tax, and total amounts of the new and old tickets:
                     Base      U.S.    Segment
                     Fare      Tax       Tax      PFC      Total

New ticket          $388.84   $29.16    $9.00    $3.00     $430.00
- Original ticket   $388.84   $29.16    $6.00    $3.00    -$427.00

= Add collect          0        0       $3.00      0         $3.00

             Plus applicable penalty from original ticket = $60.00

                                     Total add collection = $63.00


As you can see, the total additional collection due from the client is $63. This is comprised of an additional segment tax of $3 plus the $60 change penalty from the original ticket.

Figure 8-9 is the new ticket for passenger Ketcham based on the changed itinerary and price:

[FIGURE 8-9 OMITTED]

KEY POINTS

* Form of Payment: When issuing a new ticket with an additional collection, remember to enter the following information in this sequence: (1) form of payment on original ticket; (2) code A/C, which stands for Add Collect; (3) form of payment for additional collection; and (4) amount of additional collection. To obtain the amount of additional collection to show in the form of payment box, find the difference between the total price of the new and original tickets and add any applicable change penalty:
  $430.00 total price of new ticket
- $427.00 total price of original ticket
= $  3.00 difference in total air fare
+ $ 60.00 change penalty
= $ 63.00 total additional collection

FORM OF PAYMENT
VI 0000123456789 A/C CHECK 63.00


REN:

[FIGURE 8-10 OMITTED]

KEY POINTS

* Refund computation breakdown

Box A: The total cost is copied directly from the new ticket.

Boxes B-E: The base fare and individual taxes are copied directly from the original ticket in each appropriate box.

Box F: Add up all amounts in boxes B through E (e.g., base fare plus total tax on original ticket).

Box G: The total cost of the new ticket ($430) minus the total cost of the original ticket ($427), or $3, represents the amount of additional collection on the total fare.

Box H: Enter applicable change penalty from original ticket (refer to Endorsement/ Restrictions box). A change penalty of $60 is applied due to changes made to the original reservation.

Box I: Add the additional fare amount (in box G) and the administrative or penalty fee (box H) to obtain the total amount of additional collection due from client: $3 (additional fare to be collected) plus $60 change penalty equals $63.

* Commission boxes

Commission on New Ticket(s): Calculate the commission amount on the new ticket ($388.84 x 5% = $19.44).

Commission on Admin/Penalty Fee: Enter the amount the agency earns on the applicable penalty. This is checked with each airline. In this example we assume that the agency earns $5 of the $60 penalty fee.

Commission Returned on Old Ticket(s): The commission earned on the old ticket is the same on the new ticket since the base fares are the same. Enter the amount of commission earned on the old ticket ($19.44).

Commission Due to/from You: This represents the following calculation from the previous boxes:
  $ 19.44 commission earned on new ticket
+ $  5.00 commission earned on change penalty
- $ 19.44 commission earned on old ticket
= $  5.00 additional commission the agency earns


The agency earns an additional $5.00 from the penalty fee it collected on behalf of the airline. Circle the plus (+) to show that this commission is due to the agency.

CHECK POINT 8-2

For each of the following ticket exchange exercises, complete the new ticket and REN.

1. Figure 8-11 is the round-trip ticket passenger Webster is returning for an exchange. Original ticket:

[FIGURE 8-11 OMITTED]

Passenger Webster is adding an additional stopover, which results in a different routing and higher fare. The validating carrier of her new ticket pays the standard 5 percent commission with cap. The original ticket did not have a change penalty.

New reservation:

[ILLUSTRATION OMITTED]

Why is this an additional collection? Do a comparison test to find out why:
                     Base      U.S.    Segment
                     Fare      Tax       Tax      PFC      Total

New ticket          $727.45   $54.55   $12.00    $9.00     $803.00
- Original ticket   $574.88   $43.12    $6.00    $6.00    -$630.00

= Add collect       $152.57   $11.43    $6.00    $3.00     $173.00

            Plus applicable penalty from original ticket = + 0

                                    Total add collection = $173.00


You are collecting a total of $173.00 for the new ticket. This is comprised of $152.57 increase in the base fare, $11.43 U.S. transportation tax, $6.00 segment tax, and $3.00 PFC. The original ticket does not have a change penalty.

Complete the new ticket below. The passenger is paying for the additional collection by credit card: AX 00007885567734. (The new ticket and REN completed on May 27.)

[ILLUSTRATION OMITTED]

Complete the REN:

Before you complete the REN, let's review the commission. The commission earned on the original ticket was $28.74. What is the commission amount earned on the new ticket? Assuming that the validating carrier on the new ticket (Northwest Airlines) pays the standard 5 percent with a commission cap, the commission earned on the new ticket is $36.37. What is the additional commission earned on this transaction? Right, $7.63 ($36.37 minus $28.74).

[ILLUSTRATION OMITTED]

2. Figure 8-12 is the ticket returned by passenger Addison to exchange for a new one. Original ticket:

[FIGURE 8-12 OMITTED]

Passenger Addison's changes resulted in an additional collection (the agency earns $5.00 commission on an applicable change penalty):

New reservation:

[ILLUSTRATION OMITTED]

First, do a comparison test: Why is this an additional collection? Fill in the information below.

[ILLUSTRATION OMITTED]

Complete the new ticket and REN (both completed on March 27). The passenger will pay for the additional collection by check. Refer to the following rule synopsis when completing the new ticket.

[ILLUSTRATIONS OMITTED]

EXCHANGE WITH REFUND

Exchanges that involve a refund are similar to even and "add collect" exchange transactions because the same documents are involved: the original ticket, the new ticket, and the refund/exchange notice.

An exchange with a refund involves a new ticket with a lower price than the original ticket. This can occur when there is any change to the reservation that results in a lower total price. An exchange with refund usually occurs when the agent confirms a discount fare after the original ticket was completed at a higher fare.

When completing a ticket exchange with a refund, do the following:

Step 1: Complete a new ticket.

Step 2: Calculate the fare, tax, and total refund amounts.

Step 3: Complete the REN document.

Step 4: Give the passenger a refund drawn on the agency's check if the original ticket was purchased by cash or check. If a credit card was used as the form of payment on the original ticket, the refund amount will appear automatically as a credit on the cardholder's next credit-card statement.

Let's take a close look at two examples.

Example 1

Figure 8-13 is the original ticketing issued to your client, Mary Young. She was originally booked on a coach discounted fare (with no travel restrictions). After completing her ticket, she contacted you to make a change. Because her return date was changed to a later date, she now qualifies for a lower nonrefundable fare. Because the total ticket price of her new ticket is less than the original ticket, you issue a new ticket and refund the difference back to the client.

Original ticket:

[FIGURE 8-13 OMITTED]

New reservation:

After making the changes, her new reservation and itinerary price is displayed:

[ILLUSTRATION OMITTED]

Why is this a refund? Below is a comparison test:
Why is this a refund? Below is a comparison test:

                     Base      U.S.    Segment
                     Fare      Tax       Tax      PFC      Total

Original ticket     $666.04   $49.96    $6.00     $6.00    $728.00
- New ticket        $379.54   $28.46    $9.00     $9.00   -$426.00

= Refund            $286.50   $21.50   -$3.00    -$3.00    $302.00

                                 Total refund due client = $302.00


As you can see, the total refund due back to the client is $302.00. This is composed of the base fare amount reduced by $286.50 and the U.S. tax amount reduced by $21.50. However, the amounts of segment tax and PFC are higher on the new ticket. Notice that the difference between the segment tax on the original ticket and new ticket is a negative $3.00. The difference between the PFC on the original ticket and the new ticket is also a negative $3.00. So the refund of $302.00 equals $286.50 plus $21.50 minus $3.00 minus $3.00.

New ticket:

Figure 8-14 is the new ticket for passenger Young based on the new airfare:

[FIGURE 8-14 OMITTED]

KEY POINTS

* For ticket exchange transactions involving a refund or even exchange, enter the same form of payment as shown on the original ticket.

* All other entries are standard for a new ticket being issued in exchange.

REN:

Figure 8-15 is the completed REN:

[FIGURE 8-15 OMITTED]

KEY POINTS

* Refund computation breakdown

Box A: The total cost is copied directly from the new ticket.

Boxes B-E: The base fare and individual taxes are copied directly from the original ticket in each appropriate box.

Box F: Add up all amounts in boxes B through E (e.g., base fare plus total tax on original ticket).

Box G: The total cost of new ticket ($426) minus the total cost of the original ticket ($728) is a negative $302. When this number is a negative, it represents a refund or the amount due back to the client.

Box H: Enter applicable change penalty from original ticket (refer to Endorsement/ Restrictions box). If one does not apply, enter zero.

Box I: Add the additional fare amount (in box G) and the administrative or penalty fee (box H) to obtain the total amount of additional collection due from client: $302.

* Commission boxes

Because a refund is involved, the agency usually is required to return a part of the commission earned.

Commission on New Ticket(s): Calculate the commission amount on the new ticket ($379.54 x 5% = $18.98). This represents the amount of commission that the agency can earn on the final new ticket.

Commission on Admin/Penalty Fee: Enter the amount the agency earns on the applicable penalty. Because the original ticket did not have a penalty, enter zero.

Commission Returned on Old Ticket(s): Enter the amount of commission earned on the original ticket. Delta pays a standard 5 percent commission with a cap. So the commission earned on the original ticket was: ($666.04 x 5% = $33.30).

Commission Due to/from You: This represents the following calculation from the previous boxes:
  $18.98   commission earned on new ticket
- $33.30   minus commission earned on old ticket
= $14.32   negative commission earnings or amount of commission
           due from agency back to the airline


Because the commission amount is a negative amount ($18.98 minus $33.30), it represents the amount of commission due back from the agency.

Example 2

Let's try another example of a ticket exchange with a refund. Figure 8-16 is the original ticket that passenger Ballard is returning for an exchange. As you can see, the original ticket was a discounted fare that requires a penalty of $60 for any changes.

[FIGURE 8-16 OMITTED]

New reservation:

After making the changes, his new reservation and itinerary price is displayed:

[ILLUSTRATION OMITTED]

Why is this a refund? Below is a comparison test. In this example, the original ticket requires a $60 penalty due to changes. Without the penalty, the client would have received $92 as a refund ($393 minus $301). With the penalty, the passenger receives $32 ($393 minus $301 minus $60).
                     Base      U.S.    Segment
                     Fare      Tax       Tax      PFC      Total

Original ticket     $354.41   $26.59    $6.00    $6.00     $393.00
- New ticket        $268.83   $20.17    $6.00    $6.00    -$301.00

= Refund             $85.58    $6.42      0        0        $92.00

                                             Change penalty $60.00

                                  Total refund due client = $32.00


Complete the new ticket for passenger Ballard based on the new reservation and the following rule synopsis:

[ILLUSTRATION OMITTED]

Complete the ticket:

[ILLUSTRATION OMITTED]

Figure 8-17 is the completed REN:

[FIGURE 8-17 OMITTED]

KEY POINTS

* Refund computation breakdown Notice that box G shows the overall difference between the old ticket (higher total fare) and new ticket (lower total fare). Because there is a change penalty of $60, this amount is entered in box H. Box I is box G (- $92.00) and box H (+ $60) or negative $32, which represents the amount of refund due back to the client.

* Commission boxes

The validating carrier pays commission based on the standard 5 percent plus cap. Also assume that the travel agency earns $5 of the change penalty as commission:

Commission on New Ticket(s): 5 percent of the base fare on the new ticket equals the commission earned: ($268.83 x 5% = $13.44).

Commission on Admin/Penalty Fee: Additional commission agency earns on this transaction is $5 of the change penalty.

Commission Returned on Old Ticket(s): The original commission earned on the old ticket was $17.72 ($354.41 x 5%).

Commission Due to/from You: Add the commission on new ticket (+$13.44) and the commission on penalty (+ $5.00), minus the returned commission on the old ticket (- $17.72). The result is a positive amount: $0.72. In this case, the agency earned $0.72 commission on this refund exchange transaction.

CHECK POINT 8-3

1. Figure 8-18 is a ticket being returned for a new ticket. Based on the new reservation, complete the new ticket and REN. Before completing the new ticket and REN, do a comparison test.

Original ticket:

[FIGURE 8-18 OMITTED]

New reservation:

[ILLUSTRATION OMITTED]

Comparison test: Fill in the information below.

[ILLUSTRATION OMITTED]

Complete the new ticket:

[ILLUSTRATION OMITTED]

Complete the REN:

[ILLUSTRATION OMITTED]

2. Figure 8-19 is the ticket being returned for a new ticket. Notice that the old ticket was based on a discounted fare that requires a change penalty. The travel agency can earn $5 from the change penalty.

Based on the new reservation, complete the new ticket and REN. Before completing the new ticket and REN, do a comparison test.

Original ticket:

[FIGURE 8-19 OMITTED]

New reservation:

[ILLUSTRATION OMITTED]

Comparison test: Fill in the information below.

[ILLUSTRATION OMITTED]

Complete the new ticket based on the fare rule shown (new ticket and REN issued November 12).

[ILLUSTRATIONS OMITTED]

Complete the REN:

[ILLUSTRATION OMITTED]

Chapter 8 Test

NAME: -- DATE: --

1. Figure 8-20 is a ticket being exchanged for a new one. Complete the new ticket and REN. Original ticket:

[FIGURE 8-20 OMITTED]

New itinerary:

[ILLUSTRATION OMITTED]

Completed the new ticket:

[ILLUSTRATION OMITTED]

Complete the REN:

[ILLUSTRATIONS OMITTED]

2. Figure 8-21 is a ticket being exchanged for a new one. Complete the new ticket and REN. If an additional collection is involved, the form of payment is by Visa 0000 123456789. Original ticket:

[FIGURE 8-21 OMITTED]

New reservation:

[ILLUSTRATION OMITTED]

Complete the new ticket:

[ILLUSTRATION OMITTED]

Complete the REN:

[ILLUSTRATION OMITTED]

3. Figure 8-22 is a ticket being exchanged for a new one. Complete the new ticket and REN. The travel agency earns $5 from the administrative/change penalty from the original ticket.

Original ticket:

[FIGURE 8-22 OMITTED]

New reservation:

[ILLUSTRATION OMITTED]

Rule for new reservation:

[ILLUSTRATION OMITTED]

Complete the new ticket:

[ILLUSTRATION OMITTED]

Complete the REN:

[ILLUSTRATION OMITTED]
COPYRIGHT 2001 Delmar Learning
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2001 Gale, Cengage Learning. All rights reserved.

Article Details
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Author:Semer-Purzycki, Jeanne
Publication:A Practical Guide to Fares and Ticketing, 3rd ed.
Geographic Code:1USA
Date:Jan 1, 2001
Words:5200
Previous Article:Chapter 7 Ticket refunds.
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