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Chapter 7: Ticket examples and exercises.



The example tickets indicate a segment fee of $2.50. As the segment fee increases to $2.75 in 2001, rewrite the example tickets with segment fees of $2.75 for practice. Make sure to recalculate the total amount of taxes accordingly.



There are manual and automated credit card charge forms used for the purchase of ARC documents. Here are so-me general rules regarding credit card sales:

1. Use a separate form for each ticket/ARC document, unless it's a conjunction ticket.

2. Always check references for credit card acceptance.

3. Check the expiration date of the card.

4. If the card is presented to you and you do not know the purchaser, check the signature against the one shown on the card.

5. Obtain authorization/approval codes for every sale.

6. The amount of the charge may be billed back to the agency if the client denies the purchase and there isn't a signed, imprinted charge form. It is best to have a limited power of attorney form completed by the clients, itemizing the credit card numbers, names, and authorization specifics.

AX--American Express
CB--Carte Blanche
DC--Diners Club
JC--JCB Int'l Credit Card
TP--Universal Air Travel Plan
(Air Travel Card, AirPlus Card,
PassAge Card)

The following is a list of "airline" credit cards and their abbreviation:

AA-American Airlines Personal Credit Card

AQ-Aloha Airlines Personal Credit Card

AS--Alaska Airlines Personal Credit Card

DL--Delta Air Lines Personal Credit Card

TW--Trans World Airlines Personal Credit Card

UC--United Airlines Personal Credit Card

Airlines may authorize the acceptance of other credit cards. Contact the carrier for assistance.

EXTENDED PAYMENT--Two companies--American Express and Carte Blanche--offer optional extended payment terms to cardholders.

GTR--Government Transportation Request--A GTR is a form that is used for authorizing official government travel. Refer to the ARC Handbook for processing information.

ECCB--Electronic Credit Card Billing--is a program for transmitting
electronically automated credit card sales on a daily basis. The
daily transmission by ARC to credit card companies is based on the
ticketing records automatically provided by the CRSs. The following
procedures must be used:

1. Electronically void, through the CRS, invalid or canceled credit
card sales no later than midnight of the day of sale to prevent a
transaction from being electronically billed.

2. Utilize CRS void formats following the day of the sale, but no
later than midnight Monday following the close of sales weeks, to
electronically reverse credit card sales made by clients. If Monday
is a holiday, the deadline becomes Tuesday midnight.

3. Submit a REN--Refund/Exchange Notice for any credit card sale that
is returned outside the week of reporting.













As ATB stock is predominately used, it is important to understand the parts and information shown. Below is an example of an ATB with questions for you to answer.


1. The coupon shown is # -- of 2.

2. A Visa credit card was the form of payment. True or False --

3. At what time does DL 544 leave Tampa? --

4. There is a $3.00 PFC for --

5. The name of the passenger is --.

6. The complete itinerary is: Tampa to New York/ -- airport and return.

7. The fare basis/code for the outbound segment is --, and the fare basis/code for the return is --.

8. There is no assigned seat on DL 554. True or False --

9. The ticket was issued on April --, 2001.

10. The flight from Tampa to New York is on what date? --

11. $ -- is the base fare of the ticket.

12. The PNR code is --.

13. The base fare from Tampa to New York is $ --.

14. 006 -- check digit -- is the ticket number.

15, What does /CD10 in the fare calculation area mean? --


Here is another exercise to complete.


1. The name of the agency is --.

2. The ticket number is 037 --, check digit -- 3.

3. The outbound flight is US # --, and the return is US # --.

4. Total PFCs = $ --.

5. The name of the passenger is --.

6. The fare basis/code for the segment from Philadelphia to Tampa is --.

7. The coupon shown is the -- coupon.

8. 5P above the document number stands for 5 percent commission, The T stands for total tax. What is the total tax on this ticket? --

9. What was the form of payment? --

10. The date of issue of the ticket is --.

11. What is the agency's ARC # (agent code)? --

12. The endorsement area indicates -- and valid on US Airways only.

13. The outbound base fare is $ --, while the return base fare is $ --.

14. Because this is the Agent Coupon, the words "FLIGHT COUPON" AND "BOARDING PASS" are marked out. How else does this coupon differ from a flight coupon? --

15. The three digit accounting number for US Airways is --.


Here is another exercise to complete.


1. -- is the name of the agency.

2. The name of the passenger is --.

3. The itinerary is from Tampa via a connection in -- to --, then a surface segment to -- and connecting back through to return to Tampa.

4. -- and -- are the city/airport codes that have PFCs on this ticket.

5. The base fare is $ --, PFCs total --, US tax is --, and the segment taxes total --. The total amount of the ticket is --.

6. The fare basis/code for TPA to LAS is --, and the fare basis/code for SLC to TPA is --.

7. Payment was made with an AX card. True or False --

8. The passenger departs on Aug. 2. True or False --

9. -- was the date the ticket was issued.

10. Continental flight # -- is used from Tampa to Houston.

11. The coupon shown is # -- of --.

12. A senior citizen discount (coded CD) was applied. True or False --



Here is another exercise to complete.

1. The coupon shown is -- of --.

2. The name of the agency is --.

3. -- is the PNR code.

4. Give the city codes that have PFCs on this ticket. --

5. -- is the passenger's name.

6. The passenger will leave Tampa, connect in --, then stopover in The return is a connection in -- on the way to --.

7. The fare basis/code for both the outbound and return is --.

8. The total amount of tax is --.

9. VI# -- was the form of payment.

10. US Airways flight # from Tampa to Charlotte is --.

11. What times does the flight depart Tampa? --

12. Is there a seat assignment on US 342? -- If yes, what is it? --


Electronic ticketing refers to selling air/rail transportation without issuing flight/paper coupons to the passenger. Only agencies using ATB stock are eligible for participating in electronic ticketing.

Agencies book and sell electronic (E) tickets using the CRSs. The airlines provide information regarding flights for which electronic ticketing is available. An electronic (E) ticket can be issued if all the segments are available as an ET (electronic ticket). The CRS will either default to ET or the agency can choose the option of an E ticket. With E tickets, the CRS prints out an Auditor's Coupon, Agent's Coupon, Charge Forms, and Passenger Receipts on ATB stock. Agencies submit the Auditor's Coupon in the weekly sales report. The ATB coupons that are printed will show "ETKT" in the "NOT TRANSFERABLE" area of the ticket.

The passenger using an E ticket needs to have a complete itinerary and confirmation number/record locator for the reservations. Agencies use an invoice/itinerary form for this purpose and they may include the passenger receipt coupon that was printed. Additional notices and conditions of contract should also be faxed/given to the customer.

E tickets are reported like normal tickets to ARC. A "6" is indicated on the sales summary next to ticket numbers that were issued as ETs.

IF THE CLIENT DECIDES TO HAVE FLIGHT COUPONS OF AN ET, the agency must first submit a request through the CRS and if the ET has not been used the CRS will send a print message to the agency. If printing is requested, all flight coupons will be printed. You can't select certain flight coupons and have some remain electronic.

VOIDING ELECTRONIC TICKETS requires the following steps:

1. Submit a request to void the sale transaction through the CRS, following the specific instructions of that CRS. Some systems will require two void transactions--one for the ticketing record and one for the credit card billing.

2. If the ET has not been used, the carrier will authorize the void.

3. The void message will be transmitted to ARC as part of the ticketing record.

NOTE: Failure to properly void an ET will result in an unreported sale.

REFUNDING ELECTRONIC TICKETS is also a step-by-step process:

1. Submit a request to refund through the CRS.

2. If the ET has not been used, the carrier will authorize the transaction, prompting the CRS to print flight coupons.

3. Once the flight coupons have been generated, refund them in the same manner as normal tickets (refunds are covered in the next chapter). Complete a REN- Refund/Exchange Notice form and invalidate the coupons by writing REFUNDED across them.


1. Submit a request to perform an exchange through the CRS.

2. If the ET has not been used, the carrier will authorize the transaction, prompting the CRS to print flight coupons.

3. Once the flight coupons have been generated, exchange them as you would normal tickets (exchanges are covered in the next chapter). Complete a REN- Refund/Exchange Notice form and invalidate the coupons by writing EXCHANGED across them).

4. If the client is exchanging an old ET for a new ET, the new ET will have auditor's and agent's coupons to use in the exchange transaction.

Ticketless travel or using E tickets has been around for some time. It eliminates a lot of paperwork and provides a huge potential for saving time and money for the airlines, agencies, and travelers. However, there are still some disadvantages to E tickets. Exchanges, refunds, and lost tickets may require the coupons. Interlining (using different airlines) is not usually possible on an E ticket. And many passengers rely on some type of document for assurance. In the case of an airline strike, passengers with flight coupons may be the only ones able to rebook on other flights. When electronic ticket holders change from one airline to another (due to delays, cancellations, or when a client voluntarily switches carriers), they must first have paper tickets issued before proceeding to the new carrier.

"Smart cards" have also been tested in certain markets. A smart card is similar to a credit card that is encoded with reservation, passenger, and payment information. Equipment installed at the airport "reads" the card to electronically check in passengers. As you can imagine the capital investment of installing such equipment at all airports would be immense. Also, there is the added danger of security being compromised by operations that do not include personnel.

Several airlines have installed E (Electronic) Ticket Machines at the airport and other locations. These ATMs (Automated Ticketing Machines) print out tickets (or receipts) that can be used for travel.

Agencies may use STPs (Satellite Ticket Printers) and ETDN (Electronic Ticket Delivery Networks) to print tickets at locations such as hotels and the offices of the corporate/company clients. These various machines may not be able to process complicated itineraries, exchanges, and refunds.


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Article Details
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Author:Dervaes, Claudine
Publication:Domestic Travel & Ticketing
Date:Jan 1, 2000
Previous Article:Chapter 6: ARC forms and ticketing.
Next Article:Chapter 8: Ticket refunds and exchanges.

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