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Change or die; the business process improvement manual. (CD-ROM included).


Change or die; the business process improvement manual. (CD-ROM included)

Attong, Maxine and Terrence Metz.

CRC Press


346 pages



Attong, a quality manager, management accountant, and life and business coach, and Metz, a facilitation instructor and curriculum developer, outline the stages of a business process improvement method that uses facilitator-led workshops to assist a team in making decisions during a project. They explain reviewing the vision and goals; tools to help the team minimize the associated risks that change brings; developing a strategy for managing stakeholders; focusing on core processes; and the methodology, need, and tools for conducting a business process improvement project. They cover the role of the facilitator and process examination team, selecting processes for improvement, understanding how the current process works, identifying the non-value-added activities in the process and making adjustments, measuring the selected process, identifying strengths and weaknesses, improvement planning, the underlying rules and assumptions that guide decision making about improvement, improving the process, implementation, developing procedures, auditing, and the final report. The appendices contain workshop tools, agendas, and activities, and the CD has supplemental activities, challenges, facilitated workshops, templates, tables, and questionnaires.

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Publication:Reference & Research Book News
Article Type:Book review
Date:Oct 1, 2012
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