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Change is more frequent, business leaders say.

The pace of change within work organizations in increasing and the changes themselves are becoming more disruptive, according to a survey of nearly 1,500 business and human resources leaders in North and Central America, Europe, and Asia.

The survey, commissioned by the American Management Association (AMA), found that more than 80 percent of executives believe the pace of change is speeding up, and almost as many say they experienced a disruptive change during the past year. Disruptive change, defined as severe surprises or unanticipated shocks, is also becoming more common, with nearly 40 percent of survey respondents saying they are facing more such changes now than they did five years ago.

Driving many of these disruptions, the executives say, are changing expectations of customers and vendors, demands for new products and services, and advances in technologies and processes---factors that largely are beyond businesses' control. What businesses can control, however, is their ability to handle such disruptions. Specifically, organizations can increase their agility and resilience by taking the following steps:

* Reducing or eliminating functional silos;

* Streamlining the decision-making process;

* Broadening the flow of information; and

* Seeking advice from customers, vendors, and other third parties.

For more information about the survey, visit

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Article Details
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Publication:The Journal of Employee Assistance
Article Type:Brief article
Geographic Code:1USA
Date:Jan 1, 2007
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