Central port of call.
NECC made the decision at the end of 2008 to create a single customer services team based at its Durham headquarters to provide a unified service to more than 4,000 of the region's businesses in membership.
Over the course of its first year, the customer services team have dealt with more than 17,000 enquiries from customers. Head of customer services Margaret Askew said: "It's been a fantastic year for the customer services team. Since we centralised at NECC headquarters we are even more efficient in supporting our members. "There are so many benefits of belonging to NECC, so it is really helpful to be able to provide members with a central point and source of information."
The development of a centralised customer service department was just one part of an overall plan to improve customer relations throughout 2009. In order to provide the best possible service to members in the recession, NECC has also changed its account management model to align with the local authority areas.
To find out more call NECC customer services on 0300 303 6322 or email firstname.lastname@example.org
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|Publication:||The Journal (Newcastle, England)|
|Date:||Dec 23, 2009|
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