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Celebration for housing service.

A CENTRE launched to improve access to housing services for council tenants is celebrating its first birthday.

Based at South Tyneside Homes in Jarrow, Connect 2 South Tyneside Homes has dealt with more than 164,000 calls over the last 12 months.

The phone lines provide a point of contact for people to report repairs, pay their rent, bid for council homes and have housing queries answered.

A team of customer service advisors are trained to deal with 70% of calls at the first point of contact.

Isobel Riley, chief executive of the firm, said: "The introduction of the housing services centre was a huge step forward for the company, and it has proven to be a great success throughout the first year.

"We hope over the coming months we will be able to further improve the service, making it even easier for customers to contact us."
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Title Annotation:Features
Publication:Evening Chronicle (Newcastle, England)
Date:Oct 10, 2011
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