Case study: universal imaging utility cuts anchorage Int'[TM] Airport IT admin time by two-thirds.
Serving more than five million passengers in 2005, the Anchorage International Airport is a major contributor to the local Anchorage economy and one of its top employers. It is ranked as the top U.S. airport for landed weight of cargo aircraft and third in the world in the category of cargo throughput. On a weekly basis, more than 650 wide-body cargo flights land at the airport.
The Anchorage International Airport Department of Transportation employs approximately 500 people. Rodney Watson, micro computer network technician, is responsible for setting up and maintaining approximately 250 computers and more than 30 servers. The computers are spread throughout the facility. In an organization that'[TM]s physically spread over as much space as an airport, this means at times having to travel to the other side of the facility to physically update a computer for a user. With so many computers, this can prove to be a time-consuming task.
In order to keep the 250 machines in the organization up to date, each computer'[TM]s operating system is periodically refreshed. This ensures that the latest OS fixes and security patches are in place. Due to limitations in their cloning software, Watson maintained 25 to 30 different Master Image files. He had to maintain one Image for each computer platform (or type of computer) in his network. Their process involved using Ghost to create the Images, but the same problem exists with ZENworks, Altiris, Acronis or any Windows cloning utility. 'Updating each of the images from scratch would take at least an hour,' Watson explained. 'Pulling down patches from various web sites takes a lot of time. If you're loading a brand new machine from scratch, it would take a minimum of three hours. We had to find a way to accomplish this more efficiently and save time.'
Watson was with a different company several years ago when he was introduced to Big Bang LLC'[TM]s Universal Imaging Utility (UIU). After testing it, he immediately purchased it for his department. When he joined the Alaska International Airport'[TM]s Department of Transportation, he again found that the process in use for updating machines was so tedious and time-consuming that he didn't hesitate to bring in the UIU to help.
With the UIU, Watson now maintains only two Image files: one image for Windows XP and one for Windows 2000. They are easy to keep updated, and he knows they are always current. This is a significant reduction from the 25 to 30 Images formerly maintained.
'Now, I touch just one machine, which saves a tremendous amount of time and network space, as the typical image size using the UIU is much smaller,' explains Watson. 'It simplifies the imaging process greatly.' Watson uses it across the organization. The hours saved by using UIU are immeasurable. Any product like this, I'm behind 100 percent. It frees up my time so that I can focus on other tasks that really need to be done, instead of working on mindless administrative tasks.'
'To update an image from scratch, it took a minimum of an hour or more,' says Watson. 'With 25 to 30 Images to update, that equated to more than 30 hours. By reducing our Image count to two, we were able to cut two-thirds of our man-hours on this task by using the UIU. What used to take about 1,500 total hours per year now takes about 500 hours, so we've cut the time spent by 66 percent. I estimate it has saved our fairly small organization about $50,000 per year, including salary and server space costs, so you can imagine what the savings might be for a larger organization.'
'The positive impact of having the ability for our organization to re-invest those 1000 labor hours into more productive projects throughout the year is difficult to measure,' Watson continued. 'The UIU has not only allowed us to be more efficient in our image management but to also put our IT staff on more critical projects.'
As for the future, Watson hopes to expand the use of UIU to other types of systems in the organization. 'We'[TM]re always trying to think of ways to increase usage of the UIU,' says Watson. 'I'[TM]ve used this product across three organizations in two different states and feel that it'[TM]s very simple to use and relatively inexpensive compared to other software costs these days. Purchasing the UIU should be an easy decision for most IT managers.'
About the Universal Imaging Utility
The UIU is developed by Big Bang LLC, a Milwaukee, WI-based software training, consulting and development company. The need for a product like the UIU became apparent to Big Bang while they conducted Ghost Training Workshops. Workshop attendees were desperately searching for a solution to the problem of creating, storing and maintaining multiple Image files. Big Bang has partnered with Binary Research International, Inc., of Glendale, WI and its English subsidiary, Binary Resource (UK) Ltd. Binary, a developer and provider of IT Training and a Distributor of software, is best known as being part of the company that developed Ghost, the world's first software cloning utility. Learn more about the UIU on the web at www.UIUforYou.com or call 888-446-7898. www.UIUforYou.com
|Printer friendly Cite/link Email Feedback|
|Publication:||Computer Technology Review|
|Date:||Jan 1, 2008|
|Previous Article:||Can your computer keep a secret "Part III: next generation encrypting hard drives.|
|Next Article:||Case study: enhance technology'[TM]s RAID solution selected by Medical Research Foundation.|