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Case study: How management training helped improve our services.

The Director Development Programme offered us the mechanism with which to progress the company and keep ahead of the competition.

CLients and employees at a Northumberland care home are reaping the benefits of management training following moves to keep up-to-date with new practices.

Ken Ridley, manager of Garden House Care Home, appreciates the benefits of workforce development after working with Business Link over a number of years to train team members.

Following the success of this, Ken decided to take time out to focus on his own development and ensure he was equipped to bring maximum benefits to the business he manages.

Following his assessment through the Director Development Programme, Ken enrolled on a degree course in dementia studies to help him stay up-to-date with new developments in his field.

The Director Development Programme can quickly and easily help managers to find appropriate solutions for their own development.

After signing up for the programme Ken said: "It has been very helpful to take a step back from the job and look at the way I work and manage my job and my employees. It's really helped me to see what I need to focus on in terms of training and development.

"By improving my working methods and developing new skills, I feel more equipped to train and develop my staff. This in turn has had a cascade effect on our clients as we can implement the latest practices in caring for dementia.

"The Director Development Programme offered us the mechanism with which to progress the company and keep ahead of competition."

With his studies keeping him ahead in his field Ken regularly holds training sessions with his staff to pass on his knowledge and boost staff development. As a qualified trainer in caring for people with dementia, Ken also shares his experience and knowledge with other carers across Northumberland.

Ken added: "Working towards my degree has been invaluable in helping me to progress in my role. Undertaking my own personal development programme has highlighted strengths and weaknesses and enabled me to address these."
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Article Details
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Publication:The Journal (Newcastle, England)
Date:Jan 12, 2006
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