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Cars get more reliable in India.

VEHICLE dependability across the auto industry in India has improved notably in 2010, compared with 2009, according to the J. D. Power Asia Pacific India vehicle dependability study released on Tuesday.

Overall vehicle dependability averages 269 problems per 100 vehicles ( PP100) in 2010, improving by 21 PP100 from 2009. Overall dependability is based on the problems reported per 100 vehicles, with lower scores indicating a lower problem incidence and higher long- term vehicle quality.

The study ranks vehicles within seven market segments -- compact car, premium compact car, entry midsize car, midsize car, premium midsize car, multi- utility/ multi- purpose vehicles ( MUV/ MPV) and sport- utility vehicles ( SUV).

" Compared with previous years, vehicles that are 30 to 42 months old now have fewer problems," said Mohit Arora, executive director at J. D. Power Asia Pacific, Singapore.

" This suggests manufacturers have made conscious improvements in the long- term dependability of their vehicles, and therefore, vehicles made more recently are likely to have fewer problems over their lifetime than those that were made even a few years ago," he pointed out.

" This is positive news for consumers looking to buy a used vehicle as well as those who own newer models and plan to hold on for a while," he added.

Two Chevrolet and two Toyota models each rank highest in their respective segments.

Chevrolet models earning awards are the Spark ( compact) and U- VA ( premium compact).

The Toyota Corolla ( premium midsize car) and Innova ( MUV/ MPV) each, receive awards for a third consecutive year.

Also being awarded are Ford Endeavour ( SUV) and Honda City ( midsize car), both for the third consecutive year and Mahindra- Renault Logan ( entry midsize car).

Mercedes- Benz is the highestranked nameplate with a score of 43 PP100 while Skoda and Hyundai are the most- improved nameplates in the 2010 study, improving by 135 PP100 and 94 PP100, respectively, from 2009.

The study provides information regarding long- term vehicle quality by measuring 169 problem symptoms in nine categories -- vehicle exterior, driving experience, features, controls and displays, audio and entertainment, seats; heating, ventilating and air conditioning ( HVAC), vehicle interior, engine and transmission.

The study also finds that 42 per cent of owners report that repair work was performed on their vehicle. The most commonly reported types of repairs include tyre repair, body/ accident repair and transmission repair.

Also, customers who had repairs performed on their vehicles are less likely to repurchase the same make, compared with customers whose vehicles did not require repair.

The study is based on evaluations from 5,824 original owners, who purchased a new vehicle between July, 2006 and October, 2007. The study includes 46 vehicle models covering 13 nameplates and was fielded from January to April, 2010 in 20 cities across India.


Overall vehicle dependability is based on the No. of problems per 100 vehicles, lower scores indicating lower problems & better vehicle quality. The J. D. Power Asia Pacific study ranks vehicles in seven market segments.

It includes 46 models covering 13 nameplates and was fielded from Jan- April, 2010, across 20 Indian cities.

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Publication:Mail Today (New Delhi, India)
Date:Aug 4, 2010
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