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Carol@mirror.co.uk: www.help.desk.



Byline: ROB YOUNG

QI RECENTLY updated my computer and installed Windows 98. I noticed a new folder icon had appeared on the desktop titled Accessories.

I then found that the Accessories menu had disappeared from the Start menu along with all its sub menus such as Games, System Tools, etc.

I can still access these things from the desktop icon but I would like to put these lost items back on the Start menu.

A

IT'S easily fixed. Double-click the My Computer icon and browse to C:\Windows\Start Menu\ Programs. Move or resize this window so you can see your Accessories folder on the desktop.

Using the left mouse button, drag the Accessories folder and drop it into the window (making sure you don't drop it on to another icon). You should now find the Accessories folder back on the Start menu.

Q WHEN I receive an email with the instruction to "click on the link below" I am unable to do so. Occasionally the link is printed in blue and this works but the majority are printed in black and this is where my problem lies. Any advice please?

AIF the link isn't clickable, here's the simple solution: copy it to the clipboard (by highlighting it with the mouse and pressing Ctrl+C), then start your browser and paste the address into the Address bar (click inside the address field and press Ctrl+V). With the web address pasted into the address bar, press Enter to go to the site.

QA FRIEND in Canada has sent me an attachment but I can't open it.

When I click on it the message says: "(4-4).dat. Some files can contain viruses or otherwise be harmful to your computer. It is important to be certain this file is from a trustworthy source."

When I try to open the file it says: "You are attempting to open a file of type .dat. These files are used by the operating system and by various programs. Editing or modifying them could damage your system. If you still want to open the file click open with, otherwise click Cancel."

When I click "Open With" it asks me to choose the program I want but I can't find one that will open it.

Do I need to download a specific program to open the attachment?

AI'M 99 per cent certain that your friend has a computer virus and it's the virus that sent you the message and attachment. The attachment forms a part of the virus, so you definitely shouldn't open it (or any other files received with the message) because it's likely to infect your own system too.

Contact your friend to find out whether the file was sent on purpose. If it wasn't, your friend should install anti-virus software and run a complete system check. You should do the same thing, partly to ensure this virus hasn't infected your system and partly to protect your system.

Remember the majority of viruses are received from people you know: viruses scan a user's address book and send themselves to everyone listed, so the fact that an attachment seems to have been sent by a friend shouldn't make you think it is safe.

QWHEN I switch on I get a box which at the top says Hotkey Keyboard then underneath has a red circle with a white cross in it and states: "Failed to set data for".

How do I cancel this?

AI DON'T know what program Hotkey Keyboard is, though it may be the software from www.hot-keyboard.com.

Whatever it is, there seems to be a flaw in its programming (a bug). If you want to keep this program, look for a more recent version in which the bug has been fixed, or contact the program's authors for help.

If not, you may be able to uninstall it from Add/Remove Programs in Control Panel, or prevent it from starting by choosing Start/Run, typing msconfig and removing the checkmark beside the program on the Startup tab.

QI AM not very good with computers. I am using the one from work but the home PC I have just bought keeps saying that my keyboard has not been detected and I cannot type anything. Should I take it back to the shop?

AFIRST, make sure the keyboard really is connected to the back of the computer's main unit. (Only do this with the computer switched off.)

If it is, it seems likely you've got either a duff socket or a duff keyboard and you should give the shop a call.

QI HAVE 15 items on my task bar. Could you please tell me how to get rid of the ones I do not require on start up?

ATHOSE little icons in the "tray" beside the clock come from a variety of places but you'll find most of them listed in the Windows System Configuration Utility.

Choose Run from the Start menu, type msconfig and press Enter, and switch to the program's Startup tab. It's not easy to work out what's what but uncheck boxes beside anything you think you don't want. Restart Windows and see what appears. Return to that tab to recheck anything removed by mistake, or to uncheck more boxes.

GOT internet problems? Got a story? Email me at carol@ mirror.co.uk or write to Carol@Mirror, Daily Mirror, One Canada Square, London E14 5AP. Don't forget our website at www.mirror.co.uk
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Title Annotation:Features
Publication:The Mirror (London, England)
Date:Aug 22, 2003
Words:911
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