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Care firm told to improve.


A CARE firm have been ordered to improve their service to elderly and disabled people and families with young children.

Watchdogs the Care Inspectorate served a formal improvement notice on HRM Homecare Services.

The Kilmarnock firm, who employ 150 workers, have until the end of the month to raise standards.

Regulators say staff must turn up at scheduled visit times at clients' homes.

Concerns also included whether vital medication was given properly.

A spokesman for the Care Inspectorate said: "If we do not see evidence of significant progress we will not hesitate to take further action."

HRM Homecare Services provide more than 8000 hours of care per week in Ayrshire, Renfrewshire and Lanarkshire.

Managing director Lynn Laughland said they were committed to providing high standards of care but service was stretched because of staff holidays and illness.

She added: "We apologise to anyone who feels they have been let down. We are working hard to address the issues raised."


APOLOGY Lynn Laughland

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Title Annotation:Features
Publication:Daily Record (Glasgow, Scotland)
Date:Sep 6, 2014
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