Printer Friendly

Canada.

As I reflect on the term poor management communication, I also have to wonder about good management communication. Over the years, studies on organizational communication have clearly indicated that managers are usually poor at sharing and listening and good at informing and educating; managers wearing their communication hats appear much happier and self-satisfied in the informing/educating role than in the sharing/listening role. Management likes professional communicators who help them with the informing/educating aspect; as a rule, however, management does not like communicators who, as the "ears" of the organization, tell them things they don't want to hear from the plant floor (quality control versus productivity) and the front lines (unhappy customers versus sales). This input can interfere with the company's vision and next quarter's shortsighted romp toward an increase in share price. Constructive input just plain complicates the managers' lives. Few are the managers who understand the inestimable value of seeking the contribution of the people affected by their actions: clients, employees, investors, suppliers, the community, etc.

What can be done to produce good management communication? Listen to audience irritations and concerns, tell people that they've been heard, demonstrate and communicate related actions, and then, and only then, pursue management's agenda if it still holds water. Management communication becomes leadership communication--credible, inclusive and compelling. And you know what? Values, ethics, governance and even the truth can happen, painlessly.

John Fleming, ABC, MC

Montreal, Canada
COPYRIGHT 2005 International Association of Business Communicators
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2005, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

Article Details
Printer friendly Cite/link Email Feedback
Title Annotation:global perspectives
Author:Fleming, John
Publication:Communication World
Date:Jul 1, 2005
Words:237
Previous Article:Clarification.
Next Article:Thailand.


Related Articles
Sustainability at the United Nations: a rookie's perspective.
Periodicals received.
Periodicals received.
Navigating a New World: Canada's Global Future.
From the editor.
A little perspective, please.
Canada.
Canadian Woman Studies.
Photo exhibit focuses on MDS.

Terms of use | Privacy policy | Copyright © 2019 Farlex, Inc. | Feedback | For webmasters